Anita Lee
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Caregiver
Sisters Care At The Village
San Antonio, TX
10.2021 - 07.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Caregiver
Christus VNA
San Antonio, TX
02.2016 - 06.2021
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Disputes Specialist
JPMorgan Chase
San Antonio, TX
05.2007 - 10.2012
- Adhered to department processes, procedures and goal expectations for case investigations.
- Analyzed, researched and resolved payment claims within required timeframes.
- Kept up to date on industry information, system changes, network rules and compliance issues.
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
Customer Service Representative
West Telemarketing
San Antonio, TX
05.2002 - 05.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Luis Fox Academic Technical High School
San Antonio, TX1991
Skills
- Decision Making
- Multitasking
- Interpersonal Skills
- Adaptability
- Conflict Resolution
- Active Listening
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
Sisters Care At The Village
10.2021 - 07.2022
Caregiver
Christus VNA
02.2016 - 06.2021
Disputes Specialist
JPMorgan Chase
05.2007 - 10.2012
Customer Service Representative
West Telemarketing
05.2002 - 05.2007
High School Diploma -
Luis Fox Academic Technical High School