Anita Lofton
Marietta,GA
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Security Officer
Capital Guard Security
07.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Concierge Agent
Atlanta Marriott Buckhead Hotel & Conference Center
11.2022 - 12.2024
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
- Assisted guests with reservations, ensuring a seamless booking experience.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Contributed to overall hotel success by actively participating in team meetings and providing input on process improvements.
- Managed package deliveries and mail distribution for both guests and staff members.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained high level of professionalism and discretion when dealing with guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Security Supervisor
Hinson Security
06.2015 - 08.2017
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Education
Associate of Applied Science - Criminal Justice
WestWood College
Atlanta, GA09-2019
High School Diploma -
Marietta High School
Marietta, GA07-1994
Skills
- Report writing
- Incident reporting
- General security
- Work ethic
- CCTV monitoring
- Patrolling
- Superior customer service
Timeline
Security Officer
Capital Guard Security
07.2024 - Current
Concierge Agent
Atlanta Marriott Buckhead Hotel & Conference Center
11.2022 - 12.2024
Security Supervisor
Hinson Security
06.2015 - 08.2017
Associate of Applied Science - Criminal Justice
WestWood College
High School Diploma -
Marietta High School
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