Anita McGhee
Bryant,AR
Summary
Dynamic Managed Account Specialist III at Entergy Arkansas with a proven track record in enhancing customer satisfaction and resolving complex billing issues. Skilled in account administration and problem-solving, I effectively mentored junior staff and developed training materials, fostering a collaborative team environment while managing multiple accounts with exceptional attention to detail.
Overview
29
29
years of professional experience
Work History
Managed Account Specialist III
Entergy Arkansas
06.1997 - 12.2025
- Managed customer accounts, ensuring accurate billing and timely payments.
- Facilitated communication between departments to resolve account discrepancies.
- Analyzed customer data to identify trends and improve service delivery.
- Developed training materials for new team members on account management processes.
- Mentored junior staff, fostering professional development and knowledge sharing within the team.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
Education
High School Diploma -
Mills High School
Little Rock, AR05-1974
Skills
- Account administration
- Customer relationship development
- Document management
- Billing resolutions
- Issue investigations
- Attention to detail
- Problem-solving abilities
- Multitasking
- Customer satisfaction
- Active listening
Timeline
Managed Account Specialist III
Entergy Arkansas
06.1997 - 12.2025
High School Diploma -
Mills High School