Anita McGhee
Bryant,AR
Summary
Dynamic Managed Account Specialist III at Entergy Arkansas with a proven track record in enhancing customer satisfaction and resolving complex billing issues. Skilled in account administration and problem-solving, I effectively mentored junior staff and developed training materials, fostering a collaborative team environment while managing multiple accounts with exceptional attention to detail.
Overview
29
29
years of professional experience
Work History
Managed Account Specialist III
Entergy Arkansas
Little Rock, AR
06.1997 - 12.2025
- Managed customer accounts, ensuring accurate billing and timely payments.
- Facilitated communication between departments to resolve account discrepancies.
- Analyzed customer data to identify trends and improve service delivery.
- Developed training materials for new team members on account management processes.
- Mentored junior staff, fostering professional development and knowledge sharing within the team.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
Education
High School Diploma -
Mills High School
Little Rock, AR05-1974
Skills
- Account administration
- Customer relationship development
- Document management
- Billing resolutions
- Issue investigations
- Attention to detail
- Problem-solving abilities
- Multitasking
- Customer satisfaction
- Active listening
Timeline
Managed Account Specialist III
Entergy Arkansas
06.1997 - 12.2025
High School Diploma -
Mills High School