Anita Naumoff
Sarasota,FL
Summary
Results driven professional with a wealth of experience in customer service, patient scheduling and account financial management.
A positive team player with demonstrated experience in organizing and optimizing staff resources and dental practice operations.
Excellent communicator both written and verbal, with a ‘can do’ attitude, adept at building strong relationships enhancing Clinic reputation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Redstone Dental
04.2025 - 01.2026
- Coordinated patient scheduling and appointment reminders to enhance operational efficiency.
- Assisted in managing patient records using electronic health record (EHR) systems.
- Communicated with patients regarding treatment plans, insurance coverage, and payment options.
- Supported front desk operations by greeting patients and answering inquiries professionally.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Administrative Assistant
Stonebridge Dentistry
03.2023 - 07.2024
- Facilitated smoother billing process by accurately verifying insurance coverage.
- Processed insurance claims and payments.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
Patient Care Coordinator
Dentistry on Bayview
03.2020 - 10.2022
- Managed patient scheduling and appointment confirmations using dental practice management software.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Assisted with insurance verification and processing, ensuring accurate patient billing information.
- Processed insurance claims and payments.
- Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
Dental Receptionist
Carrville Family Dentistry
04.2006 - 12.2017
- Maintained organized patient records, complying with confidentiality regulations and best practices.
- Provided excellent customer service to create positive experiences and build patient trust.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Facilitated smoother billing process by accurately verifying insurance coverage and processing claims.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
Education
Some College (No Degree) - Dental Assisting/Administration
Toronto School of Business
Toronto, CanadaSkills
- HIPAA compliance
- Patient relations
- Insurance verification
- Verbal and written communication
- Patient records management
- Proficient in Dentrix, Abeldent, Open Dental, Microsoft Office, Google Docs
- Organizational skills
- Appointment scheduling
Certification
CRP
Timeline
Patient Care Coordinator
Redstone Dental
04.2025 - 01.2026
Administrative Assistant
Stonebridge Dentistry
03.2023 - 07.2024
Patient Care Coordinator
Dentistry on Bayview
03.2020 - 10.2022
Dental Receptionist
Carrville Family Dentistry
04.2006 - 12.2017
Some College (No Degree) - Dental Assisting/Administration
Toronto School of Business