Ava Godbey
Muncie,IN
Summary
Professional with strong background in community management, known for delivering results through effective team collaboration. Adept at managing resident relations, coordinating events, and ensuring smooth operations. Reliable and adaptable, skilled in conflict resolution, property management software, and fostering positive community environments. Consistently focused on achieving goals and meeting evolving needs of community.
Overview
6
6
years of professional experience
Work History
Assistant Community Manager/Leasing Manager
Redstone Residential
08.2024 - Current
- Assisted in managing leasing operations, ensuring compliance with company policies and local regulations.
- Supported property management team in day-to-day operations, improving efficiency and tenant satisfaction.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Received and processed resident payments, and updated system accounts with latest information.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Leasing Specialist
Redstone Residential
01.2024 - 08.2024
- Managed leasing processes, ensuring compliance with company policies and regulations.
- Guided prospective tenants through application procedures, enhancing customer experience.
- Conducted property tours, effectively showcasing amenities to prospective tenants.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
Office Assistant
Ball State Housing and Residence Life
09.2022 - 12.2023
- Answering emails, phones and directing calls, greeting visitors, answering questions, and performing routine clerical, data entry, and word processing work as assigned. Also give tours to potential residents.
- Coordinated daily office operations to enhance efficiency and workflow.
Sales Associate
The Corner Landing Bait & Tackle Shop
04.2020 - 08.2023
- Established personal connections with customers, exceeding customer service expectations
- Prioritized tasks to ensure that all customer needs were met, kept a clean workspace, and ensured the store's high standards of cleanliness
- Trained store personnel on the company's products, services, customer service, and appreciation
Sales Associate/Cashier
American Eagle Outfitters
12.2021 - 05.2022
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
Sales Associate/Cashier
Khol's
11.2020 - 04.2021
- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
Education
High School -
Angola High School
06.2022
Property Management
Ball State University
Muncie, INSkills
- Customer service
- Organizational skills
- Microsoft Outlook
- Time management
- Payment processing
- Property management
- Resident relations
- Property inspections
- Leasing and sales
- Daily operations oversight
- Staff management
Timeline
Assistant Community Manager/Leasing Manager
Redstone Residential
08.2024 - Current
Leasing Specialist
Redstone Residential
01.2024 - 08.2024
Office Assistant
Ball State Housing and Residence Life
09.2022 - 12.2023
Sales Associate/Cashier
American Eagle Outfitters
12.2021 - 05.2022
Sales Associate/Cashier
Khol's
11.2020 - 04.2021
Sales Associate
The Corner Landing Bait & Tackle Shop
04.2020 - 08.2023
Property Management
Ball State University
High School -
Angola High School