Anita Pittman
Bogalusa
Summary
Reliable and enthusiastic Clerical Specialist offering 4 years billing/coding experience and 10 years of medical clerical experience. Adept at prioritizing tasks, maintaining organization, and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for multi-member staff seeking a clerical/medical records position.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Village Medical
12.2022 - Current
- Appointment scheduling
- Referral Coordinator
- Refill Request
- Billing Inquiries
- Insurance verification,
- Patient outreach
Senior Customer Service Associate
MAXIMUS Federal
03.2015 - 03.2022
- Provided primary customer support to internal and external customers in a fast-paced environment
- Used active listening skills and asked open-ended questions to determine customer call needs
- Trained new team members in service techniques and managed the quality assurance program's scoring
- Cross-trained on Medicare and Medicaid roles in order to provide skilled back-up for customer-facing teams
- Followed up with customers about resolved issues and conducted follow up calls and incident documentation to maintain high standards of customer service
- Promoted to customer service team lead after demonstrating exceptional enthusiasm and remaining calm in the face of adversity.
Education
Business and Computer Technology - Some college (No degree) -
Carl Loftin Career & Technology Center
Columbia, MSHealth Information Technology - Associate of Science -
DeVry University
Chicago, IL01.2021
Skills
- ICD-10-CM, CPT, HCPCS
- Marketing
- Conflict resolution
- Data entry
- 10-Key typing
- Medical terminology
- Appointment scheduling
- Quality assurance
- Technical writing
Certification
Medical Billing and Coding Specialist
Affiliations
American Health Information Management Association
Timeline
Patient Service Representative
Village Medical
12.2022 - Current
Senior Customer Service Associate
MAXIMUS Federal
03.2015 - 03.2022
Business and Computer Technology - Some college (No degree) -
Carl Loftin Career & Technology Center
Health Information Technology - Associate of Science -
DeVry University