Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
Anita Quarantello

Anita Quarantello

Holley,NY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

29
29
years of professional experience

Work History

SERVER

Golden Eagle Steakhouse Diner
Brockport, NY
05.2010 - Current
  • Record customer orders process cash and credit card transactions in timely manner as part of a 2 person breakfast and lunch crew.
    Provided primary customer support to internal and external customers.

    Updated account information to maintain customer records.

    Bussed and reset tables to keep dining room and work areas clean.

    Cultivated warm relationships with regular customers.

    Bussed and reset tables to keep dining room and work areas clean.

Server

Brockport Diner
08.2005 - 07.2009
  • Record customer orders process cash and credit card transactions providde courteous customer service as part of a 3 person lunch crew
    Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

    Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

PCA Personal Care Assistant

Tender Loving Family Care, INC
Brockport, NY
08.2008 - 08.2010
  • Asisting elderly in their home with daily living
  • Cooking, cleaning, appointments, medication, shopping

Medical Assistant

Westside Podiatry Group INC
07.2009 - 01.2010
  • Recorded and measured blood pressure height weight patient medical history answer phones scheduled appt,
  • Server

Server

58 Main Restaurant Partyhouse
Brockport, NY
08.1995 - 07.2005
  • Record customer orders process cash and credit card transactions in timely manner as part of a 2 person breakfast and lunch crew
    Server
    Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

    Bussed and reset tables to keep dining room and work areas clean.

Environmental Services Housekeeper

Medina Hospital
Medina, NY
2020.09 - 2021.01
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.

Resident Care Aide

DDSO
Rochester ny
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

Education

A.O.S - Medical Assisting

Bryant&Stratton College

Skills

  • Clinical procedures,Medical,Terminology,Intro to health care,Medical office systems,Computer
    Skills,Microsoft,word excel,Powerpoint,Outlook and internet research,Customer service experience,, Medical
    Assistang
    Active Listening



    Senior Leadership Support

Additional Information

  • Authorized to work in the US for any employer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Environmental Services Housekeeper - Medina Hospital
2020.09 - 2021.01
SERVER - Golden Eagle Steakhouse Diner
05.2010 - Current
Medical Assistant - Westside Podiatry Group INC
07.2009 - 01.2010
PCA Personal Care Assistant - Tender Loving Family Care, INC
08.2008 - 08.2010
Server - Brockport Diner
08.2005 - 07.2009
Server - 58 Main Restaurant Partyhouse
08.1995 - 07.2005
Bryant&Stratton College - A.O.S, Medical Assisting
Resident Care Aide - DDSO
Anita Quarantello