Anita Reed
Luxottica Retail
Silver Grove,KY
45
years of professional experience
Detail-oriented professional with extensive experience in provider relations, customer support, and records accuracy. Skilled in resolving claims, contract, and eligibility issues while maintaining clear communication and timely follow-through. Strong focus on service, accuracy, and dependable support. Submitted idea to improve company service and save said company money which allowed me to win an award for my idea. Chosen winner out of 2000 employees.
Chosen every year to be part of teams that traveled to underprivileged areas to give free eye exams and glasses to those in need.
Work History
C/S Rep; Provider Relations Specialist
10 Years- Resolved customer inquiries regarding eyewear orders, product availability, and service timelines.
- Managed provider inquiries, resolving contract, claims, and eligibility issues with accurate follow-through.
- Built strong provider relationships through clear communication and timely issue resolution.
- Reviewed provider data for accuracy, updating records and correcting discrepancies promptly.
- Interpreted policies and procedures to guide providers through network and reimbursement requirements.
- Escalated complex service issues and partnered with internal teams to drive resolution.
- Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
Customer Service Representative Trainer Supervisor
10 Years 4 Months- Trained customer service representatives on call handling, service standards, and issue-resolution procedures.
- Developed onboarding materials for new hires, reinforcing product knowledge and workflow accuracy.
- Monitored representative interactions and provided coaching to improve customer satisfaction and compliance.
- Supported daily operations by answering escalated inquiries and resolving complex customer concerns.
- Standardized training content to improve consistency across customer service teams.
- Documented training activities, attendance, and progress for employee development tracking.
- Developed customized training materials tailored to individual learning needs, ensuring a higher retention rate among trainees.
- Supervised daily workflow, assigned tasks, and maintained consistent team productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Unit Manager
3 Years 9 Months- Coordinated daily unit operations to maintain patient flow and service consistency.
- Supervised nursing staff schedules, assignments, and workload distribution.
- Monitored compliance with hospital policies, safety standards, and regulatory requirements.
- Collaborated with physicians, case managers, and support teams to resolve care issues.
Education
Associate of Science - Medical Assistance Cum Laude
Skills
Customer support
Goal-oriented mindset
Customer relations
Data entry proficiency
Affiliations
- Toastmasters
- Volunteer Firefighter, EMT, Paramedic Assistant
Timeline
C/S Rep; Provider Relations Specialist
Luxottica Retail
10.2005 - 10.2015Read More
Customer Service Representative Trainer Supervisor
Facs
05.1993 - 09.2003Read More
Unit Manager
Christ Hospital
06.1970 - 03.1974Read More
Brown Mackie College
Associate of Science from Medical Assistance Cum Laude
Read More