Dulce Perez
Davenport
Summary
Accomplished Prod Relations Rep, Lead at Orlando Health Aesthetic and Recon Surgery, adept in stakeholder collaboration and performance improvement. Excelled in mentoring for operational excellence, enhancing team agility by cross-training, and boosting customer relations. Proven track record in resolving conflicts and driving customer support, with a focus on achieving significant performance goals.
Overview
9
9
years of professional experience
Work History
Prod Relations Rep, Lead
Orlando Health Aesthetic and Recon Surgery
08.2021 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Food and Beverage General Teller
Walt Disney World Company
03.2022 - 03.2025
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Team Lead
Advocate Aurora Health
06.2016 - 08.2021
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
East Aurora High School
Aurora, ILSkills
- Stakeholder collaboration
- Performance improvement
- Customer support
- Client service
- Customer relations
Languages
Spanish
Professional Working
Timeline
Food and Beverage General Teller
Walt Disney World Company
03.2022 - 03.2025
Prod Relations Rep, Lead
Orlando Health Aesthetic and Recon Surgery
08.2021 - Current
Team Lead
Advocate Aurora Health
06.2016 - 08.2021
High School Diploma -
East Aurora High School
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