Jerry Andy
Saugus,MA
Summary
Implementation-focused technical professional with 8 years of experience supporting complex customer systems, installations, and escalations. Proven ability to coordinate and execute system deployments, troubleshoot multi-site environments, and train customers and global field teams. Recognized as a corporate Subject Matter Expert (SME) on two core products, partnering closely with engineering, product management, and manufacturing. PSPO-certified, bringing Agile discipline to improve product rollouts and system reliability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Field Rep (Systems Implementation Engineer)
Sensitech
Beverly, MA
11.2017 - Current
- Led cross-functional teams to enhance customer engagement and service delivery.
- Coordinate, plan, and execute end-to-end system installations with customers across multiple sites
- Maintain and support multiple systems installed at customer locations, ensuring uptime and performance
- Troubleshoot complex issues related to company products and services, including high-visibility escalations
- Serve as corporate Subject Matter Expert (SME) for two core products, supporting engineering, product management, and manufacturing
- Travel to customer sites globally to install, update, test, and troubleshoot systems
- Support product management and engineering with field implementation, testing, and validation of new and existing products
- Train customers on newly installed systems to ensure adoption and long-term success
- Train and mentor new field service employees on systems, tools, and troubleshooting methods
- Collaborate with global teams to standardize best practices and improve deployment outcomes
Support Specialist
Siemens Building Technologies
Canton, MA
02.2013 - 10.2017
- Implemented, configured, and programmed automated systems in office environments and mission-critical areas.
- Integrated third-party systems with Siemens control platforms and proprietary software
- Conducted comprehensive training and system demonstrations to enhance user understanding and ensure safe operational practices.
- Served as a primary contact for customer issues, resolving questions and complaints to maintain system reliability and safety
Education
Bachelor of Science - Electronic Engineering
Wentworth Institute of Technology
Boston, Massachusetts, MA08-2012
Skills
- Product Ownership (PSPO)
- Customer Onboarding & Training
- Stakeholder Collaboration
- Customer Feedback Analysis
- Product Rollouts
- Risk Identification & Mitigation
- Global Field Support & Enablement
- Escalation Management
- Subject Matter Expert (SME)
- Cross-Functional Collaboration
- System Implementation & Integration
- Field Testing & Validation
Accomplishments
- Bridged field operations and product teams by translating customer feedback into actionable insights
- Supported field testing and validation for new and updated products prior to broader rollout
- Trained and enabled global field teams, improving consistency in system deployment and customer support
- Recognized as corporate Subject Matter Expert for two core products
- Provided expert guidance to global field teams, product managers, and engineering during installations and troubleshooting
- Supported product decision-making by sharing real-world
- Led successful installations and upgrades across multiple customer sites, ensuring system stability in mission-critical environments
- Reduced repeat service visits by improving installation quality and troubleshooting consistencyimplementation insights
Certification
Professional Scrum Product Owner (PSPO)
Timeline
Senior Field Rep (Systems Implementation Engineer)
Sensitech
11.2017 - Current
Support Specialist
Siemens Building Technologies
02.2013 - 10.2017
Bachelor of Science - Electronic Engineering
Wentworth Institute of Technology