Anita Reid
Buffalo,NY
Summary
Dynamic Administrative Assistant with a proven track record at USI Insurance Services LLC, excelling in customer service and office management. Skilled in data entry and calendar management, I enhanced workflow efficiency and fostered strong client relationships, consistently surpassing team goals through effective communication and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
USI Insurance Services LLC
10.2013 - 10.2025
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Maintained inventory of office supplies and placed orders.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
No Degree - Computer Information Systems
Computer technology courses.
Skills
- Computer skills
- Data entry
- Microsoft Word
- Office management
- Clerical support
- Customer service
- Microsoft PowerPoint
- Office administration
- Critical thinking
- Problem-solving
- Customer and client relations
- Scheduling and calendar management
- Administrative support
- Microsoft Office Suite
- Time management
- Customer relations
- Strong problem solver
- Microsoft outlook
- Verbal communication
- Internal communications
- Task prioritization
- Team collaboration
- Deadline oriented
- Dedicated team player
- Filing and data archiving
- Professional and mature
- Office equipment maintenance
- Filing
- Staff motivation
- Mail handling
- Workflow optimization
Timeline
Administrative Assistant - USI Insurance Services LLC
10.2013 - 10.2025
Vatterott College - No Degree, Computer Information Systems