Summary
Overview
Work History
Education
Skills
License
Timeline
BusinessAnalyst

Devona Gibson

Chesapeake,VA

Summary

Detail-driven accounting professional with extensive experience at USI Insurance Services LLC, excelling in financial reporting and account reconciliation. Proven ability to analyze data and resolve discrepancies, while effectively collaborating with teams. Skilled in Microsoft Excel and committed to delivering exceptional customer service, driving improvements in operational efficiency.

Overview

23
23
years of professional experience

Work History

AC Staff Accountant Direct Bill Collections

USI Insurance Services LLC
03.2019 - 09.2025
  • Executed financial reporting, scheduled and conducted regional meetings with department heads to review projections, discrepancies and any unresolved issues.
  • Managed workload assignment to ensure reduction of past due commission balances.
  • Collected and arranged financial information and reviewed details in the Sagitta financial software system.
  • Monitored accounts receivables and other account balances to track transactions, recognize discrepancies and correct internal posting errors.
  • Collaborated with external billing departments to ensure timely remittance of commissions. Responsible for researching billing errors, missing payments and obtaining support documentation.

Team Lead

Sutherland Global Services
10.2011 - 03.2019
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Coached team members in techniques necessary to complete job tasks.
  • Responsible in handling complex transactions utilizing MAGIC, EzCLM and DataCash software systems. Recognized and researched system defects.
  • Effectively resolved complaints and escalated customer calls.
  • Educated customers on distinct types of coverage needed for their business. Quoted insurance rates and accurately completed insurance applications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Assisted with launching new products and classes of businesses to increase company revenue.

Member Relationship Specialist II

USAA Insurance
03.2003 - 09.2009
  • Transcended requirements on consistent basis to satisfy customers.
  • Recommended specific products and services in alignment with individual needs, requirements, and specifications.
  • Performed underwriting analysis to evaluate risk acceptability and determined the appropriate pricing.
  • Delivered functionality assistance via phone and online service platforms.
  • Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints in a timely manner.

Education

Business Administration And Management

Strayer University
Chesapeake, VA

Business Administration

Tidewater Community College
Norfolk, VA

Skills

  • Data analysis and research
  • Monthly / quarterly / year end reports
  • Account reconciliation
  • Microsoft Excel proficiency
  • Data inputting
  • Data management

License

Property & Casualty License

Transportation Worker Identification Credential

Timeline

AC Staff Accountant Direct Bill Collections

USI Insurance Services LLC
03.2019 - 09.2025

Team Lead

Sutherland Global Services
10.2011 - 03.2019

Member Relationship Specialist II

USAA Insurance
03.2003 - 09.2009

Business Administration And Management

Strayer University

Business Administration

Tidewater Community College

Similar Profiles

CREATE PROFILE
Devona Gibson