Anita C. Shaw
Evansville,USA
Summary
Dynamic leader with extensive experience at Encompass Health Rehabilitation Hospital, excelling in quality assurance and regulatory compliance. Proven track record in developing successful programs and enhancing staff training, resulting in improved operational efficiency. Adept at incident investigation and fostering teamwork, ensuring high standards of care and compliance across multiple departments.
Overview
27
27
years of professional experience
3
3
Certifications
Work History
Director of Quality/Risk
Encompass Health Rehabilitation Hospital
Evansville, IN
01.2011 - Current
- Responsible for quality control and management of concerns
- Responsible for Joint Commission/State Board of Health Surveys
- Data Management
- Supervision of multiple departments
- Responsible for staff training including life safety such as evacuation drills.
- Developed and implemented quality assurance programs for hospital compliance and standards.
- Conducted regular audits of clinical practices to ensure adherence to regulations.
- Provided training and mentorship to staff on quality management practices.
- Facilitated root cause analysis meetings for incident investigations and resolution strategies.
Addiction Coordinator
Southwestern Behavioral Health
Evansville, IN
01.2010 - 01.2011
- Responsible for assessments, admissions, and discharges.
- Responsible for staff scheduling and assignments.
- Completed groups per programming as needed.
- Responsible for payroll.
- Responsible for staff training including life safety such as evacuation drills.
Executive Director
ResCare
Evansville, IN
01.2007 - 01.2010
- Responsible for multi-million dollar budget.
- Managed 10 department heads, 400 + employees, 250+ clients.
- Actively participated in the state survey process and personally handled state surveyors as well as issues identified during survey.
- Built a strong management team focused on team work and quality of care.
- Established day program for clients.
- Established Vocational Rehabilitation program.
- Established relationships with outside agencies including EARC, Kotter, BDDS, SBOH, BQIS, and IPMG.
- Positively impacted employee satisfaction rates as well as individual satisfaction with services.
- Established monitoring system to proactively ensure homes/sites were compliant with state and federal regulations.
Operations Director
ResCare
Evansville, IN
01.2006 - 01.2007
- Monitored 19 group homes and 80 waiver sites to ensure compliance with state and federal regulations.
- Revised schedules to provide appropriate staffing while still reducing labor costs.
- Actively participated in the state survey process and personally handled state surveyors as well as issues identified during survey.
- Built a strong management team focused on team work and quality of care.
- Responsible for writing and implementing plan of corrections and ensuring oversight in homes/sites to ensure follow through by staffing.
Adult Day Services Coordinator
The Rehabilitation Center
Evansville, IN
01.2005 - 01.2006
- Established day program for individuals in group homes as well as waiver from ground up.
- Initiated CARF accreditation for program.
- Responsible for all staffing and maintaining program within budget.
- Responsible for all paperwork including QMRP duties for day program individuals.
Social Services Coordinator
The Rehabilitation Center
Evansville, IN
01.2002 - 01.2005
- Responsible for admissions, discharges, and transfers 9 group homes.
- Responsible for group home billing.
- Responsible for training new management staff.
- Assisted with annual and complaint surveys for all homes.
- Covered open QMRP duties when needed.
Group Home Coordinator
The Rehabilitation Center
Evansville, IN
01.2001 - 01.2002
- Responsible for 2 group homes for overall management.
- QMRP for 2 group homes.
- Responsible for staff training and ensuring active treatment is ongoing.
- Responsible for writing, training, and implementing behavior support plans.
Adult Day Health Director
Wendell Foster Center
Owensboro, KY
01.2000 - 01.2001
- Responsible for developing and daily management of adult day program.
- QMRP for all adult day program individuals.
- Responsible for maintaining regulation compliance.
- Responsible for all staffing issues including hiring, terminating, and training.
Residential Supervisor
Wendell Foster Center
Owensboro, KY
01.1999 - 01.2001
- Responsible for supervising 24 staff in a large ICF/MR.
- Responsible for individual supervision and ensuring programming was accurate and appropriate for 64 individuals.
- Responsible for staff training.
Education
Masters of Social Work -
University of Southern Indiana
Evansville, IN01.2002
Bachelors of Social Work -
University of Southern Indiana
Evansville, IN01.2000
Owensboro Community College
Owensboro, KY01.1997
Skills
- Quality assurance
- Regulatory compliance
- Data management
- Incident investigation
- Staff training
- Program development
- Customer Service
- Team leadership
- Effective communication
- Problem solving
- Corrective and preventive actions
- Audit coordination
- Critical thinking
- Root-cause analysis
- Professional demeanor
Related Training
- 2002, Practicum Experience, Mulberry Addictions Unit, Evansville, IN
- 2000, Practicum Experience, Daniel Pitino Shelter, Owensboro, KY
- 1999, Practicum Experience, Owensboro Mercy Hospital, Owensboro, KY
Certification
Licensed Clinical Social Worker-Indiana Professional Licensing Agency-2010
Timeline
Director of Quality/Risk
Encompass Health Rehabilitation Hospital
01.2011 - Current
Addiction Coordinator
Southwestern Behavioral Health
01.2010 - 01.2011
Executive Director
ResCare
01.2007 - 01.2010
Operations Director
ResCare
01.2006 - 01.2007
Adult Day Services Coordinator
The Rehabilitation Center
01.2005 - 01.2006
Social Services Coordinator
The Rehabilitation Center
01.2002 - 01.2005
Group Home Coordinator
The Rehabilitation Center
01.2001 - 01.2002
Adult Day Health Director
Wendell Foster Center
01.2000 - 01.2001
Residential Supervisor
Wendell Foster Center
01.1999 - 01.2001
Masters of Social Work -
University of Southern Indiana
Bachelors of Social Work -
University of Southern Indiana
Owensboro Community College