Anita Skinner

Helped customers make payments and upgrades. Assisted adding lines and self help on Tlife> Also help basic troubleshooting with device and network issues, Make sure satisfied and not calling back, Probe unstated needs and use problem solving skills . Sprint helped technical issues and advanced technical. Assisted airaves, hotspots, tablets, computers . phones, and wifi network. Problem solving skills to see network or phone issue make sure customer is not calling back. Resolve account or network issue.

• Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
• Contacted customers to discuss payment schedules and set up or immediately process payments.
• Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
• Streamlined debt collection processes for increased efficiency in the workplace.

• Mentored junior technicians in advanced diagnostic techniques, fostering professional growth within the team.
• Optimized system performance through regular hardware and software upgrades, ensuring seamless operation and minimal disruption to business processes.
• Continuously updated personal skillset through ongoing training opportunities, staying current on industry trends and best practices.
• Conducted thorough quality control checks on repaired equipment, maintaining high standards of excellence in service delivery.