Anita Stevenson
Charlotte,NC
Summary
Experienced Emergency Medical Dispatcher with a strong background in patient care and administrative support. Proven ability to enhance operational efficiency and communication in high-pressure environments. Skilled in patient registration, effective communication, and managing multi-line phone systems to provide exceptional service to clients.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Emergency Medical Dispatcher
Concentrix
Charlotte, NC
03.2016 - Current
- Responded promptly to emergency calls, assessing situations to prioritize dispatching resources effectively.
- Coordinated communication between emergency personnel and callers to ensure clarity and accuracy during high-pressure situations.
- Maintained detailed records of incidents and responses, ensuring compliance with regulatory standards and internal protocols.
- Provided real-time updates to field units, enhancing situational awareness and operational effectiveness during emergencies.
- Utilized CAD systems to manage the deployment of emergency services efficiently while tracking response times.
- Kept up-to-date on local geography, landmarks, and roadways to provide accurate directions to responding units in real-time.
Front and Back Office Medical Assistant
Dilworth Surgical
Charlotte, NC
05.2005 - 04.2015
- Coordinated patient scheduling and managed electronic health records to enhance operational efficiency.
- Assisted with patient intake processes, ensuring accurate data collection and documentation compliance.
- Facilitated communication between patients and healthcare providers, improving service delivery and patient satisfaction.
- Led initiatives to enhance patient engagement through follow-up calls and education on treatment plans.
- Optimized inventory management systems for medical supplies, reducing waste and ensuring availability of essential items.
- Enhanced the overall patient experience with friendly service at reception while managing phone lines promptly to answer inquiries or book appointments efficiently.
Education
GED -
LaSalle Senior High School
Niagara Falls, NYPhoenix University
Charlotte, NCSkills
Patient registration
Emergency medical dispatch (EMD)
Attention to detail
Documentation
Teamwork
Situational awareness
Basic life support
Computer skills
Effective communication
Critical thinking
Customer service
Problem-solving
Active listening
Stress tolerance
CPR and first aid
Dispatch coordination
Certification
Certified Emergency Medical Dispatcher
Timeline
Emergency Medical Dispatcher
Concentrix
03.2016 - Current
Front and Back Office Medical Assistant
Dilworth Surgical
05.2005 - 04.2015
GED -
LaSalle Senior High School
Phoenix University