Anita Tacderas
Lanai
Summary
Dynamic professional with 19 years of experience in education and hospitality. Expertise in problem-solving, adaptability, and customer relationship management. Proven track record of implementing strategies that enhance student engagement and success while mentoring new educators. Dynamic professional with over 19 years in education and hospitality. Skilled in problem solving, adaptability, and customer relationship management. Committed to implementing strategies that promote student engagement and success while mentoring new educators. Experienced Special Education Teacher recognized for effective communication and staff training. Proven ability to develop individualized education plans and foster strong relationships with students and families to enhance learning outcomes. Dedicated Special Education Teacher focused on building students' strengths and confidence. Committed to providing students with firm guidelines, structure, routines and dependability to foster social and academic growth. Prepared to handle onsite, online, or blended instruction.
Overview
35
35
years of professional experience
Work History
Special Education Teacher
Lanai High and Elementary School
Lanai
04.2004 - 08.2023
- Developed individualized education plans for diverse student needs.
- Collaborated with parents and staff to support student learning.
- Implemented instructional strategies to promote student engagement.
- Monitored student progress and adjusted teaching methods accordingly.
- Provided behavioral support and interventions in classroom settings.
- Trained and mentored new educators on special education practices.
- Facilitated inclusive activities to encourage peer interaction.
- Participated in professional development workshops to enhance teaching skills.
- Maintained accurate records of student progress towards IEP goals.
- Adapted curriculum materials as needed to meet individualized student needs.
- Conducted assessments of student performance and provided feedback to parents.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Facilitated small group instruction tailored for individual student needs.
- Participated in professional development activities related to teaching strategies for special education students.
- Established positive relationships with students and their families.
- Assisted in the development of IEP goals based on data analysis.
- Developed and maintained individualized skill-appropriate lesson plans to promote and build student confidence.
- Developed interesting and interactive learning methods tailored to help students with individual needs.
Realtor Associate
Okamoto Realty
Lanai
04.2001 - 03.2004
- Assisted clients in buying and selling residential properties.
- Coordinated property showings and client meetings effectively.
- Negotiated contracts and terms between buyers and sellers.
- Maintained up-to-date knowledge of local real estate regulations.
- Cultivated relationships with clients to ensure satisfaction throughout transactions.
- Obtained favorable terms by expertly negotiating sales prices between buyers and sellers.
- Accompanied buyers during property inspections.
- Assisted homeowners with relocation and moving services after sale of each home.
- Networked with other real estate professionals to build relationships and identify potential leads.
- Attended weekly sales meetings with brokers to discuss industry trends and new developments.
- Responded promptly to inquiries from potential buyers via phone calls or emails.
- Organized showings of properties for prospective buyers while adhering to safety protocols during the COVID-19 pandemic.
- Performed administrative tasks such as scheduling appointments or preparing contracts when needed.
- Maintained client databases using customer relationship management software tools.
- Kept up-to-date on changing laws that affect real estate transactions in order to remain compliant.
Assistant Hotel Manager
Lodge at Koele
Lanai
01.1998 - 03.2001
- Assisted in managing daily hotel operations and guest services.
- Coordinated staff training programs to enhance service quality and efficiency.
- Implemented and maintained standard operating procedures for front desk operations.
- Facilitated communication between departments to ensure smooth service delivery.
- Oversaw inventory management for supplies and amenities throughout the hotel.
- Supported event planning and execution for conferences and group bookings.
- Ensured all staff members had appropriate training and development opportunities.
- Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
- Provided guidance and direction to subordinates while ensuring adherence to company policies and procedures.
- Reviewed employee performance evaluations on a regular basis to identify areas needing improvement.
- Conducted regular inspections of all public areas within the hotel premises.
- Handled administrative duties such as preparing payrolls and managing staff schedules.
- Responded to customer inquiries about services, facilities, rates, and availability.
- Monitored hotel operations to ensure compliance with safety regulations, policies, and procedures.
- Coordinated daily activities of front desk personnel to ensure smooth check-in and check-out processes for guests.
- Created a welcoming atmosphere by greeting guests upon arrival at the hotel premises.
Reservations Manager
Lanai Resorts
Lanai
02.1989 - 1998
- Managed daily reservations for diverse clientele in a fast-paced environment.
- Trained staff on reservation software and customer service protocols.
- Coordinated group bookings and special event arrangements efficiently.
- Communicated with clients to ensure satisfaction and resolve concerns promptly.
- Oversaw quality assurance for reservation accuracy and customer interactions.
- Developed training materials for new team members to enhance performance.
- Collaborated with marketing to promote special offers and increase visibility.
- Analyzed booking trends to inform operational improvements and service delivery.
- Collaborated with other departments such as sales, marketing, finance, and operations on strategies to increase occupancy rates at the hotel.
- Provided training for new reservation agents on computer systems and procedures.
- Generated reports on a daily basis summarizing reservations activity including cancellations, no shows.
- Created reports to analyze customer data related to reservations.
- Conducted regular meetings with the team of reservation agents to discuss performance.
- Monitored call volumes, answered calls, and resolved customer inquiries related to reservations.
- Handled emergency situations involving changes or cancellations of reservations due to unforeseen circumstances.
- Scheduled staff shifts and assigned duties for reservation agents.
- Identified trends in customer feedback and adjusted services accordingly.
- Provided effective and efficient services to guests measured through key performance metrics.
- Managed inventory of available rooms across multiple properties owned by the company.
- Developed and implemented policies for reservations management.
- Reviewed existing contracts with travel agencies regularly to ensure terms are up-to-date.
- Utilized computer software to keep accurate records of revenue and booking levels.
- Researched and resolved customer issues.
- Coordinated with front desk staff to maintain maximum occupancy.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Produced thorough, accurate and timely reports of project activities.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Education
Post Baccalaureate Degree - Special Education
University of Hawaii At Manoa
Honolulu, HI04-2017
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ01-2015
Some College (No Degree) - Nursing
George Mason University
Fairfax, VASkills
- Customer relationship management
- Staff training and supervision
- Effective communication
- Adaptability and problem solving
- Sales expertise
- Motivation and performance improvement
- Deadline orientation
- Business administration
- Operations management
References
References available upon request.
Timeline
Special Education Teacher
Lanai High and Elementary School
04.2004 - 08.2023
Realtor Associate
Okamoto Realty
04.2001 - 03.2004
Assistant Hotel Manager
Lodge at Koele
01.1998 - 03.2001
Reservations Manager
Lanai Resorts
02.1989 - 1998
Post Baccalaureate Degree - Special Education
University of Hawaii At Manoa
Bachelor of Science - Business Management
University of Phoenix
Some College (No Degree) - Nursing
George Mason University