Dora Gonzalez
Odessa,TX
Summary
Dynamic Front End Manager with a proven track record at Cheddar, excelling in budget management and team empowerment. Skilled in frontend frameworks and effective communication, I successfully reduced budget variances while enhancing operational efficiency. Committed to driving results through strategic planning and fostering strong relationships with staff and customers.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Front End Management
Cheddar
- Participated in relevant training sessions, staying up-to-date on industry trends and best practices in grant management.
- Facilitated seamless communication between maintenance personnel and management by providing comprehensive reports on equipment status and recommended actions.
- Participated in regular meetings with upper management to report on project status and provide recommendations for further improvements.
- Performed endotracheal intubations for airway management in severe cases where patients required advanced respiratory intervention.
- Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
- Reduced budget variances by conducting thorough financial analysis and providing actionable recommendations to management.
- Scheduled
- Coaching and follow up
- LBW %
- Cost of food %
- Cost of labor
- Floor plan for server
- Salesman
- Uniform
FRONT OF HOUSE SERVICE MANAGER
Kpot
Odessa
09.2024 - Current
- Assisted in daily operations to enhance customer service satisfaction.
- Learned and implemented service protocols to streamline workflows.
- Supported team by handling routine inquiries and resolving issues efficiently.
- Gained proficiency in using customer management systems for tracking service requests.
- Participated in training sessions to enhance skills related to service management tasks.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Scheduled all FOH
- Orders (LBW)
- Completing I-9
- Hiring Process
- Following through
- Coaching Process
ASSISTANT GENERAL MANAGER
Wendys Resturant
Odessa, TX
10.2022 - 02.2025
- Supported daily operations by coordinating staff schedules and ensuring adequate coverage. Being ready to put A’s in places
- Assisted in training new team members on procedures and customer service standards.
- Implemented quality control measures to enhance food safety and service efficiency.
- Monitored inventory levels, facilitating timely replenishment and minimizing waste. I minimized waste under 3% from 6.2%
- Analyzed customer feedback to identify areas for service improvement and staff training needs.
- Led team meetings to communicate goals, motivate staff, and address operational challenges.
- Streamlined processes, enhancing workflow efficiency and overall restaurant productivity.
- Handled cash accurately and prepared deposits. Also placing money order for the restaurant
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner. My main focus was making sure our customers come back to visit us after solving problems.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste. I would do inventory once a week and also count high cost items 3 times a day
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Managed team schedule with eye for coverage needs and individual strengths. Also when making schedule we definitely want to leave room for in and out time. I also would look in to YTD, YTY, and forecasting
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery. Completing I-9 100% before anyone starts
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Organization of floor plan and management timeline and having A’s in place
RESTAURANT BAR MANAGER
Crab City
Odessa, TX
01.2020 - 10.2022
- Oversees daily bar operations, ensuring compliance with health and safety regulations.
- Trains and mentors staff on mixology techniques and customer service excellence.
- Develops seasonal drink menus, incorporating local ingredients and trends to enhance guest experience.
- Manages inventory controls, optimizing stock levels to reduce waste and improve profitability.
- Conducts regular staff meetings to communicate goals, reinforce standards, and drive team engagement.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
- Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
- Boosted sales through strategic promotions, effective inventory management, and targeted marketing efforts.
- Strengthened team performance with regular coaching sessions, performance evaluations, and constructive feedback.
- Increased sales Number% annually by creating and implementing marketing plans, menus, specials and promotions.
- Reduced inventory costs Number% by evaluating and streamlining vendor selection process.
- Streamlined processes for ordering supplies, managing stock levels, and minimizing waste to reduce operational costs.
- Decreased labor costs Number% by analyzing team members' strengths versus customer flow, hiring skilled bartenders and adjusting schedule appropriately.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Education
High School Diploma -
Richard Milburn Academy
Odessa, TXSkills
- Front end management
- End cap management
- Physically based rendering
- Frontend frameworks
- Seasonal trends
- Calendar management experience
Certification
Servsafe
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
FRONT OF HOUSE SERVICE MANAGER
Kpot
09.2024 - Current
ASSISTANT GENERAL MANAGER
Wendys Resturant
10.2022 - 02.2025
RESTAURANT BAR MANAGER
Crab City
01.2020 - 10.2022
Front End Management
Cheddar
High School Diploma -
Richard Milburn Academy