Anita Thomas

Review cases for accuracy after worker made determination of eligibility.

Assigned cases to unit and delegate work within the unit

Provided feedback to unit members and assisted them with eligibility determination, applying proper policies and procedures and resolving conflict with clients

Attend meetings with other government agencies and community programs to properly assist clients

Handled customer complaints and inquiries.

• Monitored team's performance and gave feedback when necessary.
• Supervised the telephone unit, Emergency Assistance, Interviewing and Processing Unit. Currently supervising Case Management Unit
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

• Interviewed individuals and families to assess needs and provide informational resources.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Determined eligibility for families seeking assistance needed to sustain their families & maintain self-sufficiency. Assistance included SNAP, cash, medicaid and emergency assistance
• Prepared summary in cases for fair hearing and attended hearings once client was denied and requested such hearings
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Determined if applicants met eligibility for public assistance programs.
• Determined eligibility for clients seeking assistance for Medicaid, Temporary cash assistance and Temporary Disability Insurance
• Referred clients to other agencies after assessment of needs for services such as, but not limited to child support, substance abuse and assistance with employment and training
• Developed individual plans for self-sufficiency.
• Inputted all gathered information and researched data on applicants into computer system
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.

• Interviewed individuals and families to assess needs and provide informational resources.
• Determined eligibility as an Intake worker for clients new to the system or returning clients applying for, but not limited to, cash, food stamps and medicaid
• Collaborated with community program leaders and advocates to make resources accessible to those in need.
• Conducted home visits to determine needs for clothing, furniture, etc. and also conducted inspections for apartments to ensure suitability for living according to state and policy guidelines
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Properly recorded all necessary information in the Universal Application Process system and General Assistance Automated System