Jillian Feldman
Jensen beach,FL
Summary
I am an ambitious and driven individual with over 20 years experience in the healthcare field. I thrive in a goal-oriented environment where I can constantly challenge myself personally and professionally. I am always looking for an opportunity to do better and grow. These characteristics have helped me achieve success in my career.
Overview
22
22
years of professional experience
Work History
Customer Service Supervisor
Cleveland Clinic Martin Health
04.2022 - 05.2025
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
Billing Work Leader
Martin Health System
04.2021 - 04.2022
- Performs various tasks to provide support for the department
- Assist with training materials and training staff members
- Recommends improved processes
- Performs corrections for patient registration information that includes, but is not limited to, patient demographics and insurance information
Sr. Billing Representative
Martin Health System
11.2013 - 04.2021
- Billing and collection follow-up
- Provide excellent customer service skills
- Work claim and claim denials to ensure maximum reimbursement for services provided
- Works directly with insurance companies to get claims processed and paid
- Works with management to create reports and evaluate trends
- Ensured accurate and complete clean claim submission for both paper and electronic claims in a timely manner
- Responsible for maintaining performance standards that ensure the department is operating at peak proficiency and that established goals are consistently being met
- Cross trained in all insurance companies
- Review medical record documentation to identify services provided by physicians and mid level providers as it pertains to claims that were filed
Billing Representative
Kids 1st Pediatrics
07.2003 - 11.2013
- Front desk receptionist
- Assisted in Managerial duties
- Responsible for coding claims based upon provider notes
- Created Physician schedules
- Responsible for all office duties which includes: ordering medical supplies and vaccines, all correspondence and mail
- Provide excellent customer service skills
Education
Bachelors - Business Administration
Florida Atlantic University
08.2021
Skills
- Physician and Hospital Billing
- Knowledge of Microsoft Office
- Able to work in a team environment and take on leadership roles
- Strong customer service skills
- CRCS-P Certification
Timeline
Customer Service Supervisor
Cleveland Clinic Martin Health
04.2022 - 05.2025
Billing Work Leader
Martin Health System
04.2021 - 04.2022
Sr. Billing Representative
Martin Health System
11.2013 - 04.2021
Billing Representative
Kids 1st Pediatrics
07.2003 - 11.2013
Bachelors - Business Administration
Florida Atlantic University
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