Anita Torres
Manchester,TN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
22
22
years of professional experience
Work History
Consumer Relations Specialist
Walgreens
02.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
General Manager
Sleep Inn Suites
01.2014 - 11.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Apartment Manager
Oakwood Managment
09.2001 - 02.2003
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Prepared and processed lease and rental applications.
- Managed property financial records by collecting rent from 96 tenants and reconciling monthly accounts payable and receivable.
Education
High School Diploma -
Hamilton Township High School
Columbus, OH05.1980
Skills
Supervision and Training
Policy/Program Development
Client Retention
Staff Training
Calm Under Pressure
Customer Retention
Timeline
Consumer Relations Specialist
Walgreens
02.2022 - Current
General Manager
Sleep Inn Suites
01.2014 - 11.2021
Apartment Manager
Oakwood Managment
09.2001 - 02.2003
High School Diploma -
Hamilton Township High School