- Supporting STEM education initiatives and mentorship programs
- Running
- Gym Workouts
Roane Hutchinson
CSR
Charlotte,NC
Summary
Dynamic and results-oriented professional with proven expertise in administrative support and customer engagement, honed at ChemEssen, Inc. Excelled in problem-solving and multitasking, significantly enhancing customer satisfaction and operational efficiency. Skilled in data entry and conflict resolution, adept at fostering client relationships and driving successful B2B sales.
Developed administrative and organizational skills in a fast-paced office environment, supporting high-level professionals. Demonstrated abilities in managing schedules, coordinating meetings, and handling confidential information. Looking to transition into a new field, leveraging strong multitasking and problem-solving capabilities.
I have strong organizational abilities and keen attention to detail, and I amwell-suited for a role supporting executive functions. Brings foundational understanding of office protocols and proficiency in managing schedules and documentation. Ready to use and develop administrative and communication skills in Administrative roles.
Personable and positive with aknack for effective communication and problem-solving. Understanding of consumer behavior and proficiency in conflict resolution and CRM software. Committed to enhancing customer satisfaction and loyalty. Offering excellent communication skills and anadaptable mindset, ready to learn and grow in aconsumer-focused environment. Brings theability to quickly understand and address customer needs while utilizing CRM software and data analysis skills. Ready to use and develop conflict resolution and customer engagement skills in data analysis role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Consumer Relations Specialist
Athena Consulting & Psychological Services
North, SC
08.2025 - Current
- Managed customer inquiries and resolved issues to enhance satisfaction and retention.
- Collaborated with cross-functional teams to streamline complaint resolution processes.
- Analyzed feedback trends, identifying key areas for product improvement and service enhancement.
- Developed training materials for new staff, promoting consistency in customer interactions.
- Stayed up-to-date with industry best practices regarding consumer relations management through ongoing professional development opportunities such as conferences or workshops.
- Managed department call volume of 38 calls per day and coordinated department schedules to maximize coverage during peak hours.
Executive Assistant Intern
ChemEssen, Inc.
Remote
12.2024 - 12.2025
- Conducted thorough market research on competitors or industry trends that informed key business strategies for executives.
- Assisted in the drafting and editing of executive correspondence, ensuring clear communication both internally and externally.
- Liaised effectively with HR department concerning employee records updates or benefits administration tasks as required.
- Collaborated closely with other administrative staff members to support overall goals within the organization.
- Wrote reports, executive summaries and newsletters.
- Cultivated trust with prospects through consistent follow-up communication and relationship-building tactics, leading to higher conversion rates over time.
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Developed and maintained filing systems, improving document retrieval efficiency for the executive team.
Social Media Engagement Specialist
E&AConsulting
Remote
10.2024 - 08.2025
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
- Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.
- Contributed ideas during brainstorming sessions aimed at enhancing overall customer experience through innovative approaches to engagement initiatives.
- Assisted in developing marketing materials geared towards increasing customer engagement levels across various channels.
- Developed and maintained client relationships to enhance engagement and satisfaction.
Call Center Representative
Sutherland Global
Mandeville
12.2023 - 06.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
Associate of Applied Science - Cybersecurity
Southern New Hampshire University
Hooksett, NH06.2025
Skills
- Listening Skills
- Word Processing
- Administrative Skills
- Problem-Solving Skills
- POS System Operation
- Multitasking abilities
- CRM software proficiency
- Fast typing speed
- Written communication proficiency
- Manual data entry
- Data entry and reporting
Accomplishments
- Achieved 7 CXC subjects
- graduated from St. Elizabeth Technical High School.
- Resolved the product issue through consumer testing.
- completed IT Security Foundations: Operating System Security certification.
Certification
B2B License - training for 1 year
Interests
Timeline
Consumer Relations Specialist
Athena Consulting & Psychological Services
08.2025 - Current
Executive Assistant Intern
ChemEssen, Inc.
12.2024 - 12.2025
Social Media Engagement Specialist
E&AConsulting
10.2024 - 08.2025
Call Center Representative
Sutherland Global
12.2023 - 06.2024
Associate of Applied Science - Cybersecurity
Southern New Hampshire University
going to the gym, meditation, reading book summaries, and learning more about cybersecurity
Going to the gym or even working out at home gives me a sense of accomplishment. I also like watching YouTube videos. I am going one step closer to achieving my dream physique. I also like to read or listen to book summaries when I get the chance. and learning more about cybersecurity,computer science and anything tech related daily builds my knowledge in this field so I can get more opportunities. am very open to new ideas as long as there is logic behind the idea and It am willing to change for the better. am in love self-improvement, even on rest days. I somehow find a little time to do something productive so I can still feel like I am getting one step closer to my goals.
Accomplishments
- completed Career Essentials in Cybersecurity by Microsoft and LinkedIn.
- completed, IT foundations certification on LinkedIn.
- Used Microsoft Excel to develop inventory tracking spreadsheets.