Anita Turner
Dawson Springs,KY
Summary
Dynamic Consumer Relations Specialist with Walgreens Boots Alliance, skilled in exceptional communication and complaint handling. Proven track record in implementing feedback strategies that enhanced customer satisfaction. Adept at reporting and documentation, successfully managed high call volumes while maintaining professionalism and resolving issues efficiently. Strong brand representation and customer relations expertise.
Overview
24
24
years of professional experience
Work History
Consumer Relations Specialist
Walgreens Boots Alliance
02.2021 - Current
- Implemented surveys to gather direct feedback from customers, leading to better understanding of consumer needs and preferences.
- Participated in regular team meetings to discuss ongoing challenges, successes, and areas for improvement within consumer relations operations.
- Managed high volume of inbound calls, prioritizing urgent matters and maintaining a professional demeanor throughout each interaction.
- Maintained detailed records of consumer interactions, identifying recurring issues for further analysis and resolution.
General Manager
Sleep Inn & Suites
01.2014 - 11.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Apartment Manager
Oakwood Management
09.2001 - 02.2003
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed property financial records by collecting rent from 76 tenants and reconciling monthly accounts payable and receivable.
- Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
Education
High School Diploma -
Hamilton Township High School
Columbus05-1980
Skills
- Exceptional communication
- Complaint handling
- Brand representation
- Reporting and documentation
- Customer relations
Timeline
Consumer Relations Specialist
Walgreens Boots Alliance
02.2021 - Current
General Manager
Sleep Inn & Suites
01.2014 - 11.2020
Apartment Manager
Oakwood Management
09.2001 - 02.2003
High School Diploma -
Hamilton Township High School
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