Cynthia Pacheco
East Orange,NJ
Summary
Dynamic Consumer Relations Specialist with a proven track record at Walgreens Boots Alliance, adept at complaint handling and exceptional communication. Successfully enhanced product quality through consumer feedback initiatives, while managing high-volume interactions with professionalism. Proficient in CRM software, fostering brand loyalty and improving customer satisfaction through effective conflict resolution.
Overview
8
8
years of professional experience
Work History
Consumer Relations Specialist
Walgreens Boots Alliance
04.2024 - Current
- Maintained detailed records of consumer interactions, identifying recurring issues for further analysis and resolution.
- Contributed to cross-functional projects focused on improving product quality based on consumer feedback.
- Managed high volume of inbound calls, prioritizing urgent matters and maintaining a professional demeanor throughout each interaction.
- Collaborated with team members to improve overall consumer relations, sharing insights and best practices.
Customer Service Representative
Dish
09.2022 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cleaning Supervisor
Spayce
10.2017 - 09.2022
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
Education
Associate of Applied Science - Medical Billing
Tci College
New York, NY05-2009
Skills
- Exceptional communication
- Complaint handling
- Brand representation
- CRM software proficiency
Languages
Spanish
Native or Bilingual
Timeline
Consumer Relations Specialist
Walgreens Boots Alliance
04.2024 - Current
Customer Service Representative
Dish
09.2022 - 11.2024
Cleaning Supervisor
Spayce
10.2017 - 09.2022
Associate of Applied Science - Medical Billing
Tci College
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