Anita Whitehead
Miami,Florida
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures.
Overview
6
6
years of professional experience
Work History
TSA Agent
Department Of Homeland Security, TSA
08.2021 - Current
- Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
- Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.
- Reduced risk of prohibited items entering secure areas through meticulous inspections.
Cashier Online Shopping
BJ's Wholesale
08.2019 - 08.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Customer Service Representative Team Lead
Inktel Contact Center Solutions
12.2017 - 06.2019
- Handled day-to-day customer contact via phones, faxes, and emails.
- Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
High School Diploma -
Miami Southridge Senior High School
Miami, FL06.2009
Skills
- Active Listening
- Computer Literacy
- Emergency Response
- Baggage Inspection
- Effective Communication
- Goal Setting
- Problem Solving
Timeline
TSA Agent
Department Of Homeland Security, TSA
08.2021 - Current
Cashier Online Shopping
BJ's Wholesale
08.2019 - 08.2021
Customer Service Representative Team Lead
Inktel Contact Center Solutions
12.2017 - 06.2019
High School Diploma -
Miami Southridge Senior High School