Kianna Mercer
Orlando,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
TSA Agent
Orlando International Airport
Orlando , FL
2023.04 - Current
- Southeast TSA checkpoint
- Verify Boarding Pass to passenger government issued ID
- Make sure all passenger are complying with the TSA travel requirements
- Terminal Services
Barista
HMS Host
Orlando , FL
2022.06 - 2023.04
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
Patient Care Advocate
Accredo Specialty Pharmacy
Orlando , FL
2018.12 - 2022.05
- Actively sought feedback from patients about their experiences within the healthcare system in order to improve service delivery models.
- Assessed patient needs and developed individualized care plans to meet those needs.
- Assisted with scheduling appointments or tests as needed by the patient's physician or specialist.
- Improved patient outlook and daily living through compassionate care.
Remote Airline Check
Bags Inc.
Orlando , FL
2015.11 - 2017.11
- Greet passengers and check them in for flights.
- Verified visitor identification and contact details.
Education
High School Diploma -
South Portland High School
Orlando, FL2018-05
Skills
- Baggage Inspection
- Public Safety Awareness
- Passenger Screening
- First Aid Training
- Operations Management
- Policy Enforcement
- Cargo inspections
- Hazardous items understanding
- Customer relations skills
- Behavioral analysis
- Active Listening
- Attention to Detail
- Teamwork and Collaboration
Timeline
TSA Agent
Orlando International Airport
2023.04 - Current
Barista
HMS Host
2022.06 - 2023.04
Patient Care Advocate
Accredo Specialty Pharmacy
2018.12 - 2022.05
Remote Airline Check
Bags Inc.
2015.11 - 2017.11
High School Diploma -
South Portland High School
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