Kianna Mercer
Orlando,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
TSA Agent
Orlando International Airport
Orlando , FL
04.2023 - Current
- Southeast TSA checkpoint
- Verify Boarding Pass to passenger government issued ID
- Make sure all passenger are complying with the TSA travel requirements
- Terminal Services
Barista
HMS Host
Orlando, FL
06.2022 - 04.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
Patient Care Advocate
Accredo Specialty Pharmacy
Orlando, FL
12.2018 - 05.2022
- Actively sought feedback from patients about their experiences within the healthcare system in order to improve service delivery models.
- Assessed patient needs and developed individualized care plans to meet those needs.
- Assisted with scheduling appointments or tests as needed by the patient's physician or specialist.
- Improved patient outlook and daily living through compassionate care.
Remote Airline Check
Bags Inc.
Orlando, FL
11.2015 - 11.2017
- Greet passengers and check them in for flights.
- Verified visitor identification and contact details.
Education
High School Diploma -
South Portland High School
Orlando, FL05-2018
Skills
- Baggage Inspection
- Public Safety Awareness
- Passenger Screening
- First Aid Training
- Operations Management
- Policy Enforcement
- Cargo inspections
- Hazardous items understanding
- Customer relations skills
- Behavioral analysis
- Active Listening
- Attention to Detail
- Teamwork and Collaboration
Timeline
TSA Agent
Orlando International Airport
04.2023 - Current
Barista
HMS Host
06.2022 - 04.2023
Patient Care Advocate
Accredo Specialty Pharmacy
12.2018 - 05.2022
Remote Airline Check
Bags Inc.
11.2015 - 11.2017
High School Diploma -
South Portland High School
Similar Profiles
Lucia McGeeLucia McGee
Customer Service Ambassador at Orlando International AirportCustomer Service Ambassador at Orlando International Airport
Ulyana SergeevaUlyana Sergeeva
Passenger Service Agent at Orlando International AirportPassenger Service Agent at Orlando International Airport
Dominique TaveraDominique Tavera
Flight Administrator at Orlando International AirportFlight Administrator at Orlando International Airport