Sharon Pierrelouis
Miami
Summary
Dedicated TSA Agent with extensive experience at DHS-TSA, excelling in passenger screening and threat assessment. Recognized for exceptional customer service and integrity, effectively collaborating with law enforcement during security incidents. Proficient in X-ray machine operation and skilled in de-escalation techniques, ensuring safety and a positive traveler experience. Coach and mentor new hires entering the agency.
Overview
23
23
years of professional experience
Work History
TSA Agent
DHS-TSA
Miami, FL
11.2002 - Current
- Screened passengers and baggage using advanced imaging technology to ensure safety compliance.
- Conducted thorough security inspections, identifying prohibited items and preventing potential threats.
- Collaborated with law enforcement and emergency responders during security incidents to maintain operational integrity.
- Provided exceptional customer service, assisting travelers with inquiries and ensuring a positive experience at checkpoints.
- Maintained proficiency in TSA protocols and guidelines through regular training sessions and assessments.
Education
High School Diploma -
St.Croix Central High School
Kingshill, VISkills
- Passenger screening
- Public safety awareness
- Physical fitness
- First aid training
- Customer service and assistance
- Passport checks
- Baggage inspection
- Security protocols
- Integrity and honesty
- Customer relations skills
- Behavioral observations
- De-escalation techniques
- Threat assessment
- Baggage inspections
- Policy enforcement
- Emergency preparedness
- Threat mitigation
- Security risk assessment
- X-ray machine operation
- Entry and exit monitoring
- Detailed documentation
- Teamwork
- Customer service
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
Timeline
TSA Agent
DHS-TSA
11.2002 - Current
High School Diploma -
St.Croix Central High School