Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaqueilla Wilson

Hartford,CT

Summary

Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach.

Dedicated Personal Shopper well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring years of retail experience to dynamic new position.

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills.

Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.Hardworking and reliable.

Vigilant TSA Agent known for high productivity and efficiency in completing security screening tasks. Possess specialized skills in threat identification, advanced imaging technology operation, and effective communication. Excel in critical thinking, problem-solving, and teamwork to ensure passenger safety and compliance with federal regulations.

Highly skilled in transportation security operations, with background as TSA Agent. Bring solid experience in passenger and baggage screening, security regulations enforcement, and emergency response management. Demonstrate strong interpersonal skills, ability to handle stressful situations calmly, and commitment to maintaining safety and security at all times. Previous work has significantly contributed to enhanced airport security and passenger satisfaction.

Overview

11
11
years of professional experience
2012
2012
years of post-secondary education

Work History

TSA Agent

DHS-TSA
Hartford, CT
01.2024 - Current
  • Screen passengers and baggage for prohibited items using advanced scanning technology.
  • Conduct thorough security checks to ensure compliance with federal regulations.
  • Communicate clearly with passengers regarding security procedures and requirements.
  • Conducted security screenings of passengers and their baggage, ensuring compliance with TSA regulations.
  • Enforced security policies and protocols to maintain a safe environment throughout the airport facility.
  • Provided customer service assistance to passengers needing special attention or help navigating the airport.
  • Alerted supervisors immediately when any suspicious persons or activities were observed.
  • Monitored passenger flow to ensure that travelers were efficiently processed through the checkpoint.
  • Utilized metal detectors and pat-down techniques when necessary during security checks.

Digital Personal Shopper

Walmart
Bristol, CT
08.2023 - Current
  • Assisted customers in selecting items that met their individual needs and preferences.
  • Provided fashion advice to customers based on current trends and personal style.
  • Organized clothing racks, shelves, and displays in the store according to size, color, and style.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Created effective visual merchandising strategies to attract customers and increase sales.
  • Researched new products and brands to offer customers the most up-to-date selection.

Front End Team Lead

Walmart
Bristol, CT
10.2021 - 08.2023
  • Developed and managed front-end development processes for web applications.
  • Provided technical leadership, mentorship and support.
  • Provide proper training to associates.
  • Provide proper customer service and communication.
  • Provide scheduling and daily breaks.
  • Providing cash for all registers.
  • Provide money financial services for the customers.

Digital Personal Shopper

Walmart
Bristol, CT
12.2019 - 10.2021

Customer Service Cashier

Walmart
Santa Ana, CA
01.2016 - 12.2018
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Prepared sales slips or sales contracts as needed to complete customer purchases.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Complied with all health and safety regulations while performing job duties.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Collected credit card and cash payments to complete transactions for customer orders.

Cashier

Walmart
Long Island City, NY
05.2015 - 01.2016
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.

Education

Tivoli Garden High
Kingston , Ja

Skills

  • Advertising and Marketing
  • Market Trends Analysis
  • Heavy Lifting
  • Deadline Driven
  • Customer Service
  • Prioritizing Orders
  • Relationship Building
  • Flexible Schedule
  • Decision-Making
  • Purchase Recommendations
  • Documentation and Reporting
  • Sales Proficiency
  • Online Order Processing
  • Attention to Detail
  • Verifying Order Accuracy
  • Delivery Procedures
  • Delivery Management
  • Customer Relations
  • Verbal and Written Communication
  • Payment Processing
  • Product Knowledge
  • Security screening
  • Situational awareness
  • Safety protocols
  • Pre-board screenings
  • Security protocols
  • Passenger screening
  • Baggage inspection
  • Cultural sensitivity
  • Passport checks
  • X-ray machine operation
  • Radio communication
  • Body scanner operation
  • Pat-down procedures
  • Policy enforcement
  • Integrity and honesty
  • Passenger communication
  • Entry and exit monitoring
  • Screening process management
  • Resilience Under Stress
  • Body pat-downs

Timeline

TSA Agent

DHS-TSA
01.2024 - Current

Digital Personal Shopper

Walmart
08.2023 - Current

Front End Team Lead

Walmart
10.2021 - 08.2023

Digital Personal Shopper

Walmart
12.2019 - 10.2021

Customer Service Cashier

Walmart
01.2016 - 12.2018

Cashier

Walmart
05.2015 - 01.2016

Tivoli Garden High
Shaqueilla Wilson