KOOLINA CHO
Las Vegas
Summary
Detail-oriented security professional skilled in security screening, regulatory compliance, and threat detection. Demonstrates reliability and strong observational skills while maintaining safety and efficiency in operations. Proficient in conflict resolution and customer service, ensuring effective communication with travelers and team members. Adapts swiftly to evolving security requirements and operational needs.
Overview
10
10
years of professional experience
Work History
TSA Agent
Department of Homeland Security
Las Vegas
08.2024 - Current
- Screened passengers and luggage for prohibited items and security threats.
- Executed thorough security checks with advanced scanning technology to identify potential threats.
- Collaborated with law enforcement to respond to security incidents effectively.
- Enforced federal security regulations while ensuring safety and maintaining positive interactions with passengers.
- Monitored passenger behavior to detect suspicious activities and mitigate potential risks.
- Investigated suspicious activity and reported findings to the appropriate authorities.
- Responded quickly to emergency situations involving potential threats or violations of safety regulations.
Team Lead
Bags To Go
Las Vegas
09.2023 - 08.2024
- Conduct security operations, including random inspections and screenings at airport bypass doors
- Provide breaks for staff and supervise security agents
- Collaborate with third-party vendors for product inspections
- Handle guest relations and ensure excellent customer service
- Perform administrative tasks
- Secure doors and visually inspect bags to ensure safety and compliance
Sales Ambassador
CLEAR
Las Vegas
04.2023 - 09.2023
- Deliver exceptional customer service by addressing inquiries and assisting with various needs
- Verify biometric data and boarding passes to ensure correct identification and compliance
- Ensure all provided information is accurate and up-to-date
- Escort members to TSA for further verification and confirmation of their credentials
Auditor
C&S Wholesale
Kapolei
12.2019 - 03.2023
- Perform computer work and operate an iPad
- Ride and operate an electric pallet jack
- Unwrap saran wrap from pallets and inspect boxes
- Re-stack boxes on pallets and re-wrap for secure transportation
- Ensure pallets are safe for travel in a Matson container
- Complete closing reports at the end of each shift
Inventory Supervisor
WIS International
Waipahu
01.2016 - 12.2019
- Completed various computer-related tasks to support daily operations
- Delivered exceptional customer service to enhance client satisfaction
- Manage operations across multiple store locations
- Guided team members in inventory counting procedures, ensuring accuracy and compliance
- Oversaw operations across multiple store locations, maintaining consistency in inventory management
Education
High School -
James Campbell High School
Ewa BeachSkills
- Passenger screening
- Checkpoint operations
- Screening procedures
- X-ray technology
- Surveillance systems
- Emergency response
- Threat assessment
- Risk assessment
- Data entry and management
- Administrative oversight
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- First Aid and CPR certified
- Interpersonal communication
- Passenger observation
- Surveillance systems
Timeline
TSA Agent
Department of Homeland Security
08.2024 - Current
Team Lead
Bags To Go
09.2023 - 08.2024
Sales Ambassador
CLEAR
04.2023 - 09.2023
Auditor
C&S Wholesale
12.2019 - 03.2023
Inventory Supervisor
WIS International
01.2016 - 12.2019
High School -
James Campbell High School