ANITA WRIGHT-ROSS
Manvel,TX
Summary
Results-driven Healthcare Professional with 20+ years of experience in clinic operations, revenue cycle management, and staff leadership. Skilled in optimizing workflows, enhancing patient satisfaction, and ensuring regulatory compliance. Expertise in budgeting, policy adherence, and team development to drive operational excellence. Passionate about fostering collaboration and continuous improvement in healthcare settings.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Family Advocate
Texas Children’s Hospital
01.2022 - Current
- Manage patient relations and clinic operations, ensuring high-quality service delivery and patient satisfaction
- Collaborate with physicians, nurses, and administrators to streamline practice workflows and optimize operational efficiency
- Implement process improvements that increased patient satisfaction scores by 20% through enhanced communication and service delivery
- Train and mentor staff on best practices for patient relations, billing, and healthcare service excellence
- Ensure compliance with Texas Children’s policies and external regulatory agencies, upholding the highest standards of patient care.
ENT Administrator
AssistantTexas Children’s Hospital
01.2020 - 01.2022
- Oversaw the daily operations of a high-volume ENT clinic, including scheduling, provider credentialing, and front-office management
- Supervised administrative and clinical staff, ensuring optimal performance, compliance, and service delivery
- Led budget planning, financial forecasting, and revenue cycle management, ensuring fiscal responsibility and operational sustainability
- Implemented a patient communication strategy, leading to a 15% reduction in appointment no-show rates
- Conducted staff and provider meetings, addressing key operational challenges and fostering a collaborative team environment.
Sr. Lab Assistant & Patient Service Specialist
The University of Texas Medical Branch, UTMB
01.2012 - 10.2019
- Managed scheduling, insurance verification, and claims processing for a high-volume outpatient laboratory
- Trained and supervised administrative staff, improving efficiency and reducing claim rejections by 15%
- Developed workflow optimizations that streamlined patient service operations and enhanced laboratory efficiency
- Ensured compliance with HIPAA and quality assurance standards, contributing to the clinic’s successful regulatory audits.
- Demonstrated adaptability and problem-solving skills by troubleshooting unexpected issues during experiments, ensuring minimal impact on project timelines.
- Developed new protocols and improved existing laboratory processes.
Clinical Care Coordinator
Brazosport Hematology and Oncology
01.2004 - 11.2012
- Directed the daily operations of an oncology practice, overseeing staff scheduling, patient flow, and provider coordination
- Managed financial planning, reimbursement tracking, and grant funding allocation, ensuring optimal resource utilization
- Developed and implemented process improvements that reduced administrative bottlenecks and increased scheduling efficiency
- Hired, trained, and coached administrative and clinical teams, fostering a high-performance culture
- Worked closely with leadership to ensure compliance with federal, state, and institutional regulations.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
MBA -
Lamar University
Beaumont, TX10.2023
Master of Arts -
Lamar University
Beaumont, TX 10.2023
Bachelor of Science - Psychology
Houston Clear-Lake
Houston, TX07.2019
Skills
- SKILLS & EXPERTISE
- Practice Operations & Staff Management – Experience overseeing day-to-day clinic operations, scheduling, and staff coordination
- Revenue Cycle & Financial Oversight – Skilled in budget management, billing, cost control, and financial forecasting
- Patient Experience & Service Excellence – Dedicated to enhancing patient satisfaction and ensuring seamless healthcare delivery
- Process Improvement & Workflow Optimization – Proven ability to implement strategies that streamline operations and reduce inefficiencies
- Regulatory Compliance & Risk Management – Knowledge of HIPAA, Medicaid, Medicare, and private payer policies
- Hiring, Training & Staff Development – Skilled in interviewing, onboarding, mentoring, and performance management
- Communication & Team Leadership – Strong ability to build relationships with staff, providers, and executive leadership
- EMR & Practice Management Systems – Proficient in EPIC, Cadence, Beaker, and other electronic medical records systems
- Technical Skills
- EMR Systems (Epic)
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Data Analysis Tools
- Project Management Tools (Asana, Microsoft Project)
Certification
Versatile Healthcare Leader with Two Decades of Experience Specializing in Strategic Planning, Operations Management, and Business Analysis
Timeline
Family Advocate
Texas Children’s Hospital
01.2022 - Current
ENT Administrator
AssistantTexas Children’s Hospital
01.2020 - 01.2022
Sr. Lab Assistant & Patient Service Specialist
The University of Texas Medical Branch, UTMB
01.2012 - 10.2019
Clinical Care Coordinator
Brazosport Hematology and Oncology
01.2004 - 11.2012
MBA -
Lamar University
Master of Arts -
Lamar University
Bachelor of Science - Psychology
Houston Clear-Lake
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