KIMBERLY WILSON
Bossier City,LA
Summary
Professional advocate dedicated to supporting families through comprehensive, compassionate care. Known for fostering collaborative team environments and achieving impactful outcomes by addressing clients' needs. Adaptable and reliable, with strong skills in crisis intervention and resource coordination.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Family Advocate
The Arc of Caddo Bossier
12.2020 - 10.2023
- Responsible for receiving, processing, scheduling and following up on all early head start applications including pregnant mom referrals.
- Develops the Family Partnership Agreement with families
- Maintains up to date child master files & ChildPlus data entry on all assigned children.
- Conducts home visits to help identify needs of Pregnant mom in the EHS program.
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Identified available community resources and programs for families of disabled children.
Family Service Coordinator
Shoulders of Strength
08.2018 - 12.2020
- To maintain a referral system ensuring effective transition of referrals into Early Step, also include assessing, allocating and reviewing referrals and agree with families ways in which they can be assisted.
- Maintained patient privacy and confidential patient information.
- Support, supervise and appraise all support staff so that they can provide appropriate casework, information, advice and support to family members. Share knowledge and skill to enhance the professional development of team members.
- Kept abreast of current developments in the field of Safeguarding Children, family support and general professional social care developments, to include case audits.
CHILD WELFARE/CHILD INVESTIGATOR
DCFS
01.2017 - 12.2017
- Manage caseloads, receives intakes and completes investigations and assessments on children alleged to be abused and/or neglected; assesses safety and recommends appropriate level of intervention; facilitates or participates in meetings, such as Family Team Meetings; assesses family functioning; develops and implements treatment plan.
- Report writing while keeping detailed client records.
- Initiates procedures to remove the child from the home, initiates out of home placement process; coordinates activities with law enforcement entities and the district attorney’s office; provides reports to the courts and testifies in court as an expert witness.
- Follow-up investigations, incidents, and reports by reporters of neglect or abuse.
- Interview families in need of services and determine any danger for the client.
SECURITY SUPERVISOR
G4S Security Solutions/ University Health Hospital
09.2015 - 01.2017
- Supervise 7 guards to ensure compliance with rules and regulations in and on hospital grounds.
- Monitor and manage Secure-Trax systems for patrol duties.
- Responsible for shift assignments, payroll, and time management.
- Follow-up investigations, incidents, and reports by hospital staff and patients.
- Quickly communicate enabled technology and turnkey leadership skills.
- Mental Health patient assistance giving medication, restrain, detain.
MEDICAL BILLER
Vision One
09.2012 - 09.2015
- Directly handled insurance companies and claims information.
- Evaluated patient records for suitability, completeness, and correctness of health data.
- Collected payment for healthcare services provided and unpaid accounts.
- Prepared financial statements and billing procedures.
SECURITY SUPERVISOR
Allied Barton Security Services
05.2011 - 04.2014
- Supervised, trained, and coordinated security staff to ensure compliance with all related policies.
- Operated multi line phone system and managed front security office operations.
- Responsible for shift assignments.
- Follow-up investigations and reports.
- Working knowledge of securing a facility/premises using advanced techniques.
MEDICAL BILLER & RECEPTIONIST
Holliway Pediatric Clinic
04.2002 - 10.2007
- Filing medical history, including medical observations, x-rays, diagnoses.
- Operated multi line phone system and managed front medical office operations.
- Compile, verify and record patient records and medical history.
- Billed claims including Medicaid, private insurance, and posted EOBs.
- Review medical records to ensure correctness and completeness.
Education
Bachelor of Science - Criminal Justice Human Services
University of Phoenix
Bossier, LouisianaAssociate of Science - Criminal Justice
Remington College
Shreveport, LAMaster of Science - Psychology
University of Phoenix
Tempe, AZSkills
- Time management
- In-depth claims knowledge
- Payroll policies and procedures
- Medical Records
- Surveillance expertise
- Strong organizational skills
- Leadership Training
- Customer service oriented
- Community resources
- Multicultural sensitivity
- Effective communication
- Case management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 6 in the development of New Mom program for pregnant moms.
Certification
CPR Adult and Children, CPI, HIPAA Training, Firearm, Leadership Training, SPD Police Academy, Mental Health Awareness Training.
Timeline
Family Advocate
The Arc of Caddo Bossier
12.2020 - 10.2023
Family Service Coordinator
Shoulders of Strength
08.2018 - 12.2020
CHILD WELFARE/CHILD INVESTIGATOR
DCFS
01.2017 - 12.2017
SECURITY SUPERVISOR
G4S Security Solutions/ University Health Hospital
09.2015 - 01.2017
MEDICAL BILLER
Vision One
09.2012 - 09.2015
SECURITY SUPERVISOR
Allied Barton Security Services
05.2011 - 04.2014
MEDICAL BILLER & RECEPTIONIST
Holliway Pediatric Clinic
04.2002 - 10.2007
Bachelor of Science - Criminal Justice Human Services
University of Phoenix
Associate of Science - Criminal Justice
Remington College
Master of Science - Psychology
University of Phoenix
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