Anita Yankson
Alexandria,VA
Summary
Recent graduate with foundational knowledge in Cybersecurity and hands-on experience gained through academic projects and self learning. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Home Health Aide
Thrive At Home
07.2025 - Current
- Accurately documenting patient care, vital signs, and daily activities in the electronic systems for accuracy and record completion.
- Handle sensitive patient information, privacy, confidentiality, and HIPAA awareness standards, ensuring compliance with relevant policies.
- Following detailed care plans, procedures, and checklists, completed tasks correctly and on time.
- Attention to detail, recording changes in patients' conditions, and checking for data errors.
- Managing multiple patients' needs, tasks, and documentation same as managing document queues and deadlines.
- Perform repetitive tasks, caring for patients, and documenting their daily care and activities.
- Communicate clearly with nurses, supervisors, coworkers, and patients' families to ensure quality care, similar to collaborating with internal teams to ensure record accuracy.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Home Health Aide
SYNERGY HomeCare
12.2021 - Current
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Followed nutritional plans to prepare optimal meals.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to the supervising nurse or physician.
- Developed individual care plans for clients based on specific needs.
- Collaborated with healthcare professionals to develop individualized care plans, addressing the specific needs and goals of each patient.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Communicated regularly with clients' families to provide updates on health and well-being.
Retail Customer Service Associate
Macys Department Store
12.2014 - 06.2021
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports, and building strong data entry operations.
- Collaborated with team members to achieve monthly sales goals and drive overall store performance.
- Participated in seasonal inventory audits to ensure accurate records of all merchandise within the store.
- Coordinated efficient product deliveries to meet customers' demands.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Banking Customer Service Representative/Teller
Ghana Commercial Bank
10.2011 - 12.2012
- Tailored banking solutions to customer needs, strengthening client relationships and loyalty.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Collaborated with team members to meet monthly performance targets, contributing to the branch's success.
- Monitored customer accounts for fraudulent activity, enhancing security and trust.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Implemented and developed customer service training processes.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Conducted customer satisfaction surveys to gather feedback, leading to service improvements.
Education
Associate of Applied Science - Cybersecurity
Northern Virginia Community College
Annandale, VA05-2025
High School Diploma -
Fijai Senior High School
Ghana05-2003
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UT04-2028
Skills
- Data Entry and Quality Control
- Microsoft Office
- File review and documentation
- Email and internal systems
- Productivity software
- Team collaboration
- Attention to details
- File management
- Interpersonal communication
- Confidentiality and Data Privacy
- Time Management
- Schedule management
Certification
- CHHA - Certified Home Health Aide
- CompTIA Security + (in progress, expected February 2026)
Languages
English
Timeline
Home Health Aide
Thrive At Home
07.2025 - Current
Home Health Aide
SYNERGY HomeCare
12.2021 - Current
Retail Customer Service Associate
Macys Department Store
12.2014 - 06.2021
Banking Customer Service Representative/Teller
Ghana Commercial Bank
10.2011 - 12.2012
Associate of Applied Science - Cybersecurity
Northern Virginia Community College
High School Diploma -
Fijai Senior High School
Bachelor of Science - Health Information Management
Western Governors University