Summary
Overview
Work History
Education
Skills
References
Interests
Additional Information
Timeline
Receptionist
Anita R. Pennington

Anita R. Pennington

Centerville,Ohio

Summary

Reliable Store Manager with 11 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Overview

15
15
years of professional experience

Work History

Store Manager of Operations

DREAM DINNERS
Centerville, OH
04.2018 - 03.2021
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • I continued to maintain operations and create new food processing techniques to allow for higher efficiency for our store
  • Several of my organizational templates and procedural methods are now being developed at other stores across the nation.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Maintain a fun and positive store environment for staff & customers
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Established store tactics and strategies to achieve operational performance and sales goals.

Production Stage Manager/Performance Instructor/Touring Stage Manager

Anita R. Pennington
08.2006 - 12.2017

As the Production Stage Manager at Town Hall Theatre I was responsible for supervising children and volunteers from the start of the rehearsal process throughout the run of a show

  • I supervised 20-80 persons at once with varying ages to create successful stage productions within a set time constraint in a challenging environment
  • During the 6 1/2 years I have worked for Town Hall Theatre I effortlessly collaborated with changeovers between designers and production team to create 8+ shows year-round in a positive creative environment for youth and our community
  • This included running a successful Touring show for 2+ years, which traveled with students to elementary schools locally
  • During my time at Town Hall Theatre I was well known for my positive leadership of volunteers
  • I was never shorthanded in being able to gather volunteers to work backstage
  • I creatively encourage volunteers by creating positive learning environments for them including recognition for achievements
  • Lead and supervised each production by creating daily business reports and correspondence
  • Follow Safety protocols and company policies
  • Creating tracking lists and checklists on a show by show basis
  • Problem Solving unique situations, each show is unique and requires detailed care
  • Developing new efficiency procedures for backstage operations
  • Maintain a fun and positive environment for volunteers and participants
  • Correspond & maintain a healthy engaging relationship with youth participants parents/families
  • Be a liaison between designers, the township, and youth participants
  • Load In and Load out shows at Town Hall & offsite venues
  • Collaborate the Americana Float for 5yrs for the Township including gathering & costuming 30+ volunteers
  • Set up Telecom (headsets) and maintain equipment
  • Set up sound board & microphones, including running sound during shows
  • Call shows and run lights on the light board, including programming lights for dance recitals & special events
  • Meet & Greet show attendees , Make live show announcements
  • Responsible for Emergency Action Plans during live productions and rehearsals
  • Assist handicapped patrons
  • Maintain fire safety backstage and in the back of house
  • I have participated in 40 successfully popular productions at Town Hall Theatre including several sold out audiences

Regional Customer Service Representative

BREWER SUPPLY GROUP
Safety Harbor, FL
11.2011 - 11.2012
  • A supplier of BSG Craft Brewing in over 6 divisions of brewing styles including craft breweries throughout North America
  • Craft Breweries place orders with customer service representatives via email or phone on a weekly basis
  • I was a brewer supply consultant and service manager for the southeast region including the states of WV, NC, SC, Ga, and Fl
  • I worked as the primary Lead Customer Service Representative for the Southeast Region due to my attention to personal care with brewers
  • Each order was unique and required special care for breweries to ensure orders would arrive in specified delivery trucks catered to each breweries docking needs
  • When the time came to close my office site I was offered a new position as Lead Warehouse Manager in Atlanta, GA however I declined relocating
  • During the changeover, I oversaw the training of other Customer Service Representatives in my region to ensure consistent customer care
  • Receive and transfer client orders to warehouse manager
  • Oversee trucking assignments and loading needs of each brewery
  • AP/AR including the use of Timberline & Sage Accounting Software
  • Be a patient listener who fully focus’s on speakers and understands a variety of accents
  • Coordinate daily schedules for shipment assignments for the warehouse
  • Be a Liaison & correspond via email & phone with breweries to confirm shipment arrivals
  • Problem solve weather situations for deliveries
  • Work independently, setting personal goals, and achieving company goals

Receptionist/Dispatcher Office Assistant

WILCON CORPORATION
Moraine, OH
06.2010 - 08.2011
  • A general contracting corporation that provides successful construction projects
  • This company provides architect assistance and has built and constructed many of Dayton’s most reputable business buildings including all local YMCA’s, Standard Register, Pools, numerous large office locations, and the Historic Carillon Park buildings
  • I resigned from this position to relocate with my husband for his job in Florida
  • I was a receptionist for Wilcon Corporation and was assisted to assist the owner and all staff with any necessary work to support their success
  • Due to my efficient use of time I was assigned additional tasks after a short time there
  • I became a weekly dispatcher for CWG, LLC who provided electrical services as a contractor with DP&L
  • I worked offsite at DP&L to manage a team of 12 electricians and assign them routes
  • I was also assigned to manage Byers Plaza, specifically the Dark Horse Tavern during interim of the previous account manager being on maternity leave
  • Bookkeeping company expenses proficiently using Quickbooks Pro
  • Responsible for accounts receivable, accounts payable, and payroll functions for 60+ employees
  • Responsibility for opening and closing of monthly and yearly budget and payroll
  • Filing and reporting taxes, prepared year end W-2’s and reports
  • Create and Prepare Insurance Training Meetings
  • Responsible for all office filing, research, customer invoicing, and performed receptionist functions
  • Answered phones and sent emails to several supervisors across the country
  • Tracking Equipment Usage
  • Having knowledge of presentation binding equipment, copiers, and postage machines
  • Tracking vacation/sick/personal time accruals
  • Dispatching in the Dayton area

Education

High School Diploma -

Westland High School
06.2003

Bachelor of Arts - Fine, Theatre Management

Ohio University
Athens, OH
06.2006

Servsafe Certified in Ohio (Servsafe Person In Charge) -

Servsafe
Expires April 2024

Skills

  • Customer Service
  • Operations Management
  • Project Management
  • Team-Oriented
  • Sales Promotions
  • Team Building
  • Outstanding Communication Skills
  • Customer Service Management
  • Multitasking and Organization
  • Shift Checklists
  • Database Management
  • Shift Scheduling
  • Staff Management, Training, and Development
  • Payroll Management
  • MS Office Proficient
  • Inventory Management
  • Supply Ordering
  • Employee Supervision and Motivation
  • Friendly and Positive

References

  • Kellie Lovejoy Executive of Training & Development at Dream Dinners Corporate, 937-361-9607, kellie.lovejoy@dreamdinners.com
  • Jennifer Lenos Senior Paralegal/Law Office Manager at Wright State University Student Legal Services, 937-775-5857, jennifer.lenos@wright.edu
  • Whitney Bowers Early Education Teacher at Cline Elementary School, 2nd Grade, 937-435-1315, whitney.bowers@centerville.k12.oh.us
  • Holly Hippenmeyer Early Education Teacher at Cline Elementary, 2nd Grade, 937-435-1315, holly.hippenmeyer@centerville.k12.oh.us

Interests

  • Playing String Bass with Fairborn Regional Orchestra
  • Volunteering with PTO & Destination Imagination
  • Collecting Yarn
  • Crafting with my daughter Aria
  • Rock Painting with my Husband for our "Kindness Rocks Project"
  • Coloring and listening to Yanni
  • Recycling for Crafts, Destination Imagination, & the Planet

Additional Information

  • Dream dinners 3rd Quarter Award in November 2019 for the highest number of net gain guests on our Growth Scorecard
  • Dream Dinners Nationwide Top Sales Award, for highest store growth of 30% in 2019

Timeline

Store Manager of Operations

DREAM DINNERS
04.2018 - 03.2021

Regional Customer Service Representative

BREWER SUPPLY GROUP
11.2011 - 11.2012

Receptionist/Dispatcher Office Assistant

WILCON CORPORATION
06.2010 - 08.2011

Production Stage Manager/Performance Instructor/Touring Stage Manager

Anita R. Pennington
08.2006 - 12.2017

High School Diploma -

Westland High School

Bachelor of Arts - Fine, Theatre Management

Ohio University

Servsafe Certified in Ohio (Servsafe Person In Charge) -

Servsafe
Anita R. Pennington