Anastasia Gibson
Lubbock,TX
Summary
Dynamic Store Manager with a proven track record at Oxxo Delek DK, excelling in inventory management and customer service. Skilled in team leadership and employee training, I enhanced customer satisfaction and operational efficiency, achieving a significant reduction in waste while fostering a positive work environment.
Overview
16
16
years of professional experience
Work History
Store Manager of Operations
Oxxo Delek DK
11.2023 - Current
- Supervised daily operations to ensure compliance with quality standards.
- Trained and mentored new staff on customer service protocols.
- Implemented efficient inventory management practices to reduce waste.
- Coordinated team schedules to optimize labor resources during peak hours.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Assistant Manager.
McDonald's Restaurant
02.2010 - 11.2023
- Supervised daily operations to ensure compliance with quality standards.
- Trained and mentored new staff on customer service protocols.
- Implemented efficient inventory management practices to reduce waste.
- Coordinated team schedules to optimize labor resources during peak hours.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
High School Diploma -
Springboard Academy
Lubbock, TXSkills
Computer skills
Timeline
Store Manager of Operations
Oxxo Delek DK
11.2023 - Current
Assistant Manager.
McDonald's Restaurant
02.2010 - 11.2023
High School Diploma -
Springboard Academy