Anastasia Gibson
Lubbock,TX
Summary
Dynamic Store Manager with a proven track record at Oxxo Delek DK, excelling in inventory management and customer service. Skilled in team leadership and employee training, I enhanced customer satisfaction and operational efficiency, achieving a significant reduction in waste while fostering a positive work environment.
Overview
16
16
years of professional experience
Work History
Store Manager of Operations
Oxxo Delek DK
Lubbock, TX
11.2023 - Current
- Supervised daily operations to ensure compliance with quality standards.
- Trained and mentored new staff on customer service protocols.
- Implemented efficient inventory management practices to reduce waste.
- Coordinated team schedules to optimize labor resources during peak hours.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Assistant Manager.
McDonald's Restaurant
Lubbock, TX
02.2010 - 11.2023
- Supervised daily operations to ensure compliance with quality standards.
- Trained and mentored new staff on customer service protocols.
- Implemented efficient inventory management practices to reduce waste.
- Coordinated team schedules to optimize labor resources during peak hours.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
High School Diploma -
Springboard Academy
Lubbock, TXSkills
Computer skills
Performance appraisals
Health and safety
Employee training
Recruitment and hiring
Employee scheduling
Store maintenance
Point of sale systems
Promotions management
Friendly and positive
Team leadership
Work Planning and Prioritization
Sales strategies
Partnership building
Loss prevention procedures
Financial operations management
Relationship building and management
Team leadership and coaching
Product merchandising
Customer service
Problem-solving
Multitasking and organization
Store merchandising
Team motivation
Retail inventory management
Customer service management
Store operations
Customer relations
Team building and leadership
Goals and performance
Flexible schedule
Cash management
Leadership development
Store opening and closing
Customer response
Accurate money handling
Staff management
Documentation and reporting
Payroll management
Opening and closing procedures
Inventory control
Delegating work
Bank and safe deposits
Accurate cash handling
Bank deposit procedures
Maximizing profitability
Policies and procedures
POS systems
Shift scheduling
Sales expertise
Supply ordering
Root-cause analysis
Hourly shift management
Employee terminations
Vendor management
Sales coaching
Systems and software expertise
Timeline
Store Manager of Operations
Oxxo Delek DK
11.2023 - Current
Assistant Manager.
McDonald's Restaurant
02.2010 - 11.2023
High School Diploma -
Springboard Academy