Summary
Overview
Work History
Education
Skills
Timeline
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Anitra Blackshear

Pearson,GA

Summary

Dynamic professional with experience at Conduent, adept in HIPAA compliance and patient confidentiality. Proven track record in enhancing patient satisfaction and first-call resolution rates through effective communication and compassionate problem-solving. Skilled in medical terminology and team leadership, driving productivity and delivering high-quality results in fast-paced environments.

Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.

Overview

4
4
years of professional experience

Work History

Healthcare Customer Service Representative

Conduent
09.2023 - 09.2024
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

PT Lead Associate

Dollar General
01.2021 - 12.2023
  • Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
  • Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
  • Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
  • Improved team productivity by streamlining workflow processes and implementing efficient project management practices.

Sales Associate

Belk
02.2022 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Coffee High School
Douglas, GA
05-2020

Skills

  • HIPAA compliance
  • Insurance verification
  • Patient confidentiality
  • Medical terminology

Timeline

Healthcare Customer Service Representative

Conduent
09.2023 - 09.2024

Sales Associate

Belk
02.2022 - 09.2023

PT Lead Associate

Dollar General
01.2021 - 12.2023

High School Diploma -

Coffee High School

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Anitra Blackshear