Anitra Jerry
Chicago,United States
Summary
Adept at enhancing office operations and customer experiences, my tenure at Sikich honed my expertise in office management and support services. Demonstrating a knack for coordinating complex projects and streamlining communication processes, I achieved a significant improvement in client satisfaction. My proactive approach and ability to multitask effectively are complemented by strong organizational skills and a commitment to excellence. Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Associate
Sikich
, United States
08.2022 - Current
- Welcome clients, visitors, and directing them to the right person or office
- Answering and transferring phone calls to employees
- Updating client information in system
- Sorting mail
- Scheduling meetings for employees, and assisting clients with scheduling appointments
- Maintaining office supplies
- Keeping the reception area tidy and ensuring office supplies are stocked
- Updating records by keeping office records up to date
- Performing clerical tasks: Faxing, transcribing and filing
- Reserve conference room or workspace arrangement needed for meetings for out of state employees
- Coordinate with other team members on varies projects including bookbinding, mail sorting, shipping and receiving
Office Associate
Holcim
Rosemont, United States
06.2022 - 07.2022
- Greeted all guest, answered all incoming calls, distribution of incoming and outgoing mail, maintained and ordered office supplies
Escrow Closer
Fidelity National Financial
, United States
06.2021 - 05.2022
- Take calls from Attorneys, Lenders, Sellers, Buyers, their agents and other parties daily
- Verify earnest money, post receipts for all funds received from customers and/or lenders
- Provide wiring instructions to buyer via secure portal, review prepared documents to ensure figures by the lender and sellers balance for funding
- Drive closing performance, meet closings dates, provide a great customer experience
- Conduct pre closing process with professionalism with customer, realtor, lenders, and attorneys
- Correspond as necessary with our customers, lenders, builders, real estate agents with closing related questions
Loan Servicing Specialist
Guaranteed Rate
Chicago, Illinois
02.2020 - 06.2021
- Handles routine inbound calls to address borrowers concerns
- Perform outbound calls or emails to follow through with resolution of issues
- Process basic payment transactions, document all calls, respond to customer, investor, or other 3rd party inquiries, research, prepare documentation, analyze request in accordance with established guidelines and determine appropriate course of action
- Forward necessary escalation or open request to the appropriate team to ensure resolution
Office Associate
Illinois Department of Labor
Chicago, Illinois
09.2016 - 02.2020
- Manage administrative law judge's hearing schedule in planner
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Provided HR administrative assistance to management team.
- Inputted data into computer systems in an accurate and timely manner.
- Assisted organizational efforts by filing, entering data and answering phones.
- Managed incoming and outgoing mail, including sorting, delivery, and pickup of packages.
- Proofread documents for accuracy prior to submission.
- Monitored calendars and scheduled appointments based on availability and established load limits.
Education
Associate of Science - AS - Accounting
Colorado Technical University
11.2024
Human Resources Management/Personnel Administration - General
Strayer University
01.2023
High School Diploma - Accounting
Proviso West High School
01.1994
Skills
- Office Operations
- Shipping
- Support Services
Certification
- Notary Public
- Preventing Discrimination & Harassment: IL Employee Edition
- Loan Signing Agent
Timeline
Front Office Associate
Sikich
08.2022 - Current
Office Associate
Holcim
06.2022 - 07.2022
Escrow Closer
Fidelity National Financial
06.2021 - 05.2022
Loan Servicing Specialist
Guaranteed Rate
02.2020 - 06.2021
Office Associate
Illinois Department of Labor
09.2016 - 02.2020
Associate of Science - AS - Accounting
Colorado Technical University
Human Resources Management/Personnel Administration - General
Strayer University
High School Diploma - Accounting
Proviso West High School