Anitra Lewis
Austin,TX
Summary
Highly motivated Customer Service Specialist seeking a position as a Part-time Insurance Verification Specialist. Offering solid skills in customer relations and resilience to the challenges of a fast-paced environment. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
15
15
years of professional experience
Work History
Transit Bus Operator
Contractors-CapMetro
Austin, TX
11.2010 - Current
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Assisted passengers with mobility devices in boarding and disembarking safely.
- Adhered to all traffic laws including speed limits, stop signs, signals..
- Communicated regularly with dispatch personnel via two-way radio systems.
Run-Dispatcher
RATP Dev-Capital Metro
Austin, TX
04.2012 - 01.2020
- Updated records of driver absences, canceled routes, and emergency assignments.
- Assigned drivers to appropriate routes based on transportation needs.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Coordinated with other dispatchers to ensure efficient schedules were met.
Administrative Assistant
TX Department of Public Safety
Austin, TX
11.2008 - 06.2009
- Processed payments using point of sale system software.
- Maintained records of all transactions in a secure database.
- Assisted customers in completing forms accurately and efficiently.
- Answered phone calls and directed them to appropriate personnel.
- Processed applications for driver's licenses, vehicle registrations, title transfers, and other related documents.
- Responded to customer inquiries regarding DMV services and policies.
- Verified accuracy of information on documents submitted by customers.
Education
General Studies -
Southern New Hampshire University
01.2026
Skills
- Typing speed of 35 wpm
- Policy Knowledge
- Cash handling experience
- Accuracy and Precision
- Active Learning
- Effective Communication
- Dispute Resolution
- Public Service
- Adaptability and Flexibility
Timeline
Run-Dispatcher
RATP Dev-Capital Metro
04.2012 - 01.2020
Transit Bus Operator
Contractors-CapMetro
11.2010 - Current
Administrative Assistant
TX Department of Public Safety
11.2008 - 06.2009
General Studies -
Southern New Hampshire University