Kiyana Fennell
MARTA
Jonesboro
14
years of professional experience
- Self motivated with over 12 years of experience, adept in enhancing workplace safety and training protocols. Proven track record in implementing innovative solutions for efficiency and maintaining compliance with safety standards, ready to drive results and foster a positive environment. Safety-focused and dependable. Transit Bus Operator with experience providing reliable public transportation while maintaining excellent customer service. Proven ability to operate buses safely with an accident free driving record and strong commitment to passenger safety and DOT compliance.
Work History
Transit Bus Operator
1 Year 10 Months- Operated transit buses safely while adhering to all traffic regulations and company policies.
- Conducted pre-trip inspections to ensure vehicle safety and operational readiness.
- Provided excellent customer service by assisting passengers with inquiries and ensuring a pleasant travel experience.
- Collaborated with dispatchers to optimize route efficiency and minimize delays.
- Mentored new operators on safety protocols, operational procedures, and customer interaction techniques.
- Maintained accurate records of bus operations, including ridership data and incident reports for compliance purposes.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Operated large vehicles in difficult urban and rural conditions.
Safety & Training Specialist
2 Years 7 Months- Collaborated with external safety organizations to stay informed about industry best practices and regulations, ensuring the distribution center remains compliant and up-to-date with the latest safety standards.
- Collaborated with cross-functional teams to develop and implement safety protocols. and training programs that align with regulatory standards and industry best practices, ensuring a safe and compliant work environment at the distribution center.
- Developed and implemented a comprehensive safety and training audit program to regularly assess and improve the effectiveness of training efforts and safety protocols at the distribution center, ensuring continuous enhancement of employee skills and safety practices.
- Implemented a continuous improvement process for safety and training programs, analyzing data and feedback to identify areas for enhancement and refinement, ensuring ongoing effectiveness and relevance in the evolving market landscape.
- Analyzed training performance data and metrics to identify trends and opportunities for improvement, providing actionable insights to operations leadership for enhancing training effectiveness and meeting safety objectives at the distribution center.
Dispatcher
4 Months- Collaborated with logistics team to identify opportunities for process improvement and automation to streamline dispatch operations, reduce errors, and increase overall efficiency for truck deliveries at JTP Romark.
- Implemented a real-time tracking system for drivers to optimize route efficiency and ensure on-time deliveries, ultimately enhancing customer satisfaction and loyalty for JTP Romark.
- Analyzed data related to driver performance, route efficiency, and delivery timelines to provide insights and recommendations for optimizing dispatch operations and enhancing customer satisfaction at JTP Romark.
Front Window Dispatcher
1 Year 6 Months- Assisted drivers with daily operations.
- Performed Data entry and filing of accurate information using Microsoft Office
- Possessed ability to handle multiple tasks accurately and effectively.
- Continuously exhibited excellent customer service skills and communication.
- Maintained up to date records for customer database.
- Coordinated with drivers to optimize routes and schedules for efficient transportation services.
- Implemented innovative strategies to improve on-time performance of drivers
- Leveraged communication skills to effectively relay important information to drivers, ensuring smooth and timely operations.
- Utilized problem-solving skills to address unexpected challenges that may arise during daily operations, ensuring seamless coordination and efficient service.
Quality Assurance Associate
6 Years 3 Months- Implemented innovative quality control methods to enhance product quality and efficiency in alignment with industry standards and customer expectations.
- Conducted research and implementing new technologies to improve quality control processes and enhance product safety for Fresh Express's products.
- Collaborated with cross-functional teams to develop and execute comprehensive quality improvement plans to ensure Fresh Express products meet and exceed industry standards and customer expectations.
- Collaborated with cross-functional teams to identify and address quality assurance issues, ensuring seamless integration of quality control processes throughout the product lifecycle to maintain high standards of product quality for Fresh Express.
- Analyzed product data and feedback to identify trends and opportunities for continuous quality improvement, providing data-driven recommendations to optimize product quality and customer satisfaction for Fresh Express.
- Analyzed market trends and competitors' quality control processes to identify opportunities for improvement and maintain Fresh Express's competitive edge in the industry.
- Implemented sustainability initiatives to reduce environmental impact and promote eco-friendly practices in quality assurance processes, contributing to Fresh Express's commitment to sustainability and corporate social responsibility in the market.
Education
High School
Skills
Microsoft Office (Excel
PowerPoint
Outlook)
71 WPM Typing Speed
Time Management
Generating Reports
Customer Service
Research Expertise
Scheduling
Human Resources
Licensed Class B
Timeline
Transit Bus Operator
MARTA
10.2024 - CurrentRead More
Safety & Training Specialist
True Value Distribution Center
02.2022 - 09.2024Read More
Dispatcher
JTP Romark
10.2021 - 02.2022Read More
Front Window Dispatcher
MARTA Mobility
03.2020 - 09.2021Read More
Quality Assurance Associate
Fresh Express
07.2012 - 10.2018Read More
Pender High School
High School
Read More