Anitra Magee
Moss Point,MS
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Support Representative
Everise
09.2026 - Current
- Resolved customer inquiries through phone, email, and chat support channels.
- Handled customer inquiries by phone, email, and chat for service support.
- Guided customers through product information, troubleshooting, and service options.
- Resolved billing, account, and order issues using company systems.
- Processed orders, returns, and billing adjustments following company policies.
- Assisted customers with account access, password resets, and profile updates.
- Answered customer inquiries and provided accurate information regarding products and services.
Public Transportation Driver
Northwest Dakota Public Transit
Williston, ND
12.2024 - 02.2026
- Achieved and maintained clean driving record with zero accidents or traffic violations over tenure
- Ensured compliance with traffic laws and regulations, contributing to a safe driving environment
- Coordinated deliveries by effectively communicating with dispatchers, customers, and team members to resolve transportation issues
- Conducted thorough pre-trip inspections on vehicles to ensure compliance with DOT regulations.
Shift Leader
Love's Travel Stops & Country Stores
Williston, ND
12.2021 - 12.2024
- Supervised kitchen shift operations for busy restaurant service
- Assigned specific tasks to team members during kitchen shifts to ensure smooth operations
- Monitored food safety, sanitation, and temperature standards
- Trained new cooks on recipes, stations, and timing
- Coordinated order flow between kitchen and service staff, ensuring seamless service during peak hours
- Led a team of 5-10 employees, providing guidance and support to ensure successful completion of projects
- Monitored team performance, providing feedback to enhance skills and promote growth
- Successfully managed multiple projects simultaneously, ensuring timely delivery within budget constraints
- Liaised between upper management and team, communicating goals and expectations to align efforts
Education
Upper secondary education -
High school diploma -
Williston High School
Williston, NDSkills
- Technical proficiency
- Computer operation
- Receptionist experience within retail industry
- QuickBooks
- Windows
- Word processing
- Front desk
- Microsoft Excel
- Microsoft Outlook
- Organizational skills
- Microsoft office
- Interpersonal skills
- Customer support - customer support experience (3-5 years)
- Driving
- Cooking
- Customer complaint resolution
- Meal preparation
- Phone communication
- Customer service
- Kitchen ovens
- Communication skills
- Client interaction via phone calls
Personal Information
- Driving License: Non-CDL Class C
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
- Food Handler Certification
- CPR Certification
- Driver's License
- Non-CDL Class C
Timeline
Customer Support Representative
Everise
09.2026 - Current
Public Transportation Driver
Northwest Dakota Public Transit
12.2024 - 02.2026
Shift Leader
Love's Travel Stops & Country Stores
12.2021 - 12.2024
Upper secondary education -
High school diploma -
Williston High School