ANITRA MORRIS-RANDOLPH
Anderson,SC
Summary
Customer service professional with experience in healthcare support and high-volume call centers. Effectively assist patients, providers, and clients with inquiries and case management while ensuring compliance and confidentiality. Excel in remote communication and system navigation, delivering accurate and timely service to enhance patient experiences.
Overview
7
7
years of professional experience
Work History
Bank Representative
TD Bank
Greenville, SC
10.2023 - Current
- Managed high-volume inbound calls, delivering accurate information and efficiently resolving customer concerns to enhance customer experience
- Demonstrated strong communication skills, de-escalating issues to ensure customer satisfaction and foster loyalty
- Utilize multiple systems to research accounts and deliver timely solutions
- Verified identification and maintained compliance with banking regulations.
- Facilitated collaboration between leadership and team members as communications ambassador, improving information flow and team cohesion.
Healthcare Administrator manager
AnMed Health Medical Center
Anderson, SC
04.2019 - 10.2023
- Managed high-volume inbound calls from patients, healthcare providers, and insurance plans to ensure timely support and information
- Provided case status updates, processed program inquiries, and managed appeals to facilitate effective communication and resolution
- Trained and supported team members, increasing efficiency and engagement
- Developed and implemented service procedures that enhanced operational efficiency and team performance
- Handled high-volume inbound calls from patients, healthcare providers, and insurance plans
Education
Certified Phlebotomist -
Village career center
Anderson, SCHigh school Diploma -
Westside high school
Anderson, SCSkills
- Healthcare Customer Service
- Call Center Operations
- Regulatory compliance
- HIPAA
- Financial Services
- Data Entry
- Problem resolution
- Patient support coordination
Email Addresses
arandolph236@gmail.com, personal
Timeline
Bank Representative
TD Bank
10.2023 - Current
Healthcare Administrator manager
AnMed Health Medical Center
04.2019 - 10.2023
Certified Phlebotomist -
Village career center
High school Diploma -
Westside high school