Ca'Brea Fields
Papillion,NE
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities. Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bank Representative
Pinnacle Bank
Gretna, US
03.2024 - Current
- Processed check requests, wire transfers, debit card transactions, and other financial services requests.
- Monitored online banking activity to identify suspicious transactions or fraudulent activities.
- Create client setups.
- Create tokens.
- Answer emails.
- Close CM forums.
- Answered incoming calls from customers to answer inquiries about products or services offered by the bank.
Concierge
Charles Schwab
Omaha, US
05.2022 - 03.2024
- Managed guest check-ins and check-outs, ensuring a seamless experience.
- Manages suites and items belonging in the suite: clothing, bags, food, and drinks.
- Performs excellent administrative, hospitality, and reception duties.
- Scans guest tickets and gives out wristbands.
- Managed a concierge desk, keeping area organized and stocked with necessary materials.
Amazon Fulfillment Associate
Amazon Flex
Papillion, US
09.2023 - 01.2024
- Packing small and large items using a scanner, computer, and packing belt.
- Performed quality checks on products prior to shipment to ensure customer satisfaction.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Conducted inventory counts, identifying discrepancies and updating inventory management system.
- Packaged items with appropriate materials to prevent damage during shipping.
Bank Teller
Omaha Douglas Federal Credit Union
Omaha, US
06.2021 - 01.2022
- As a bank teller, I processed daily client transactions, which included deposits, withdrawals, money transfers, loan payments, and creating cashier's checks, as well as money orders.
- In order to accurately maintain the records of each transaction, I kept all receipts and paperwork faced down to combine and keep them in transaction order at the end of the day.
- I also assisted clients with various questions and concerns related to their accounts and bank products.
Patient Service Representative
Nebraska Medicine
Omaha, US
12.2020 - 11.2021
- Patient Access: I would check in clients until a room was available. I would accept copays and send or receive fax information regarding any information for the patient and doctors.
- Collected payments and provided accurate change.
- Customer Service: I worked as an aide all around the hospital, transporting any medical equipment needed, such as blood pressure machines, bedpans, and I also helped ensure all equipment was correctly placed in medical rooms before surgery or before patients were placed in their rooms where they would be staying.
- As a cashier, I worked at Clarkson Cafe, Nebraska Cafe, as well as the convenience store, cashing out customers on the registers.
- Scanned documents into electronic health record system as needed.
Receptionist
O'DANIEL HONDA
Omaha, US
09.2019 - 11.2020
- Greeted and welcomed guests as they entered the car dealership.
- I cleaned the reception area.
- Answered the phones and scheduled service appointments.
- Organized and filled out paperwork.
- Handled money orders such as credit cards, checks, and cash.
Education
Associate Degree - Business Management
Metropolitan Community College Area
Omaha, NE05.2024
High school diploma - Business
Central High School
Omaha, NE05.2018
Skills
- Microsoft Office Proficiency
- Customer Engagement
- Reception Management
- Accurate Data Entry
- Financial Management
- Appointment Coordination
- Cash Transaction Processing
- Inventory
- Office Administration Expertise
- POS
- Accounting
- Sales
- Human Resources
- Leadership
- Hospitality
- Banking
- Healthcare Facility Exposure
- Fraud Detection Strategies
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Customer service, Proficient, 07/01/20, Identifying and resolving common customer issues
Timeline
Bank Representative
Pinnacle Bank
03.2024 - Current
Amazon Fulfillment Associate
Amazon Flex
09.2023 - 01.2024
Concierge
Charles Schwab
05.2022 - 03.2024
Bank Teller
Omaha Douglas Federal Credit Union
06.2021 - 01.2022
Patient Service Representative
Nebraska Medicine
12.2020 - 11.2021
Receptionist
O'DANIEL HONDA
09.2019 - 11.2020
Associate Degree - Business Management
Metropolitan Community College Area
High school diploma - Business
Central High School