Anitra Williams
Springhill Suites By Marriott
Deerfield Beach,FL
9
years of professional experience
Accomplished Front Desk Agent at Springhill Suites By Marriott, adept at enhancing guest satisfaction through efficient check-in processes and issue resolution. Proven track record in customer care and payment processing, leveraging strong communication skills to boost retention rates by 20%. Skilled in reservation management and maintaining service quality under pressure.
Work History
Front Desk Agent
6 Months- Greeted and assisted guests upon arrival, ensuring a welcoming atmosphere.
- Managed check-in and check-out processes efficiently to enhance guest satisfaction.
- Handled guest inquiries and resolved issues promptly to maintain service quality.
- Maintained accurate records of reservations and payments using property management systems.
Customer Service Representative
6 Months- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
4 Years 10 Months- Assisted customers with product inquiries and order status, ensuring a positive shopping experience.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling standards.
- Collaborated with team members to enhance store operations and improve service delivery.
- Educated customers on product features, benefits, and proper usage to foster informed purchasing decisions.
- Handled returns and exchanges efficiently while adhering to company policies and procedures.
- Maintained knowledge of current promotions, sales, and inventory levels to assist customers effectively.
- Trained new employees on customer service protocols and operational procedures for seamless integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma
Skills
Customer service
Customer care
Issue resolution
Payment processing
Credit and cash payments
Time management
Reservation management
Timeline
Front Desk Agent
Springhill Suites By Marriott
04.2025 - 10.2025Read More
Customer Service Representative
Conduent
10.2022 - 04.2023Read More
Customer Service Representative
The Home Depot Inc
07.2016 - 05.2021Read More
Palm Beach State College
High School Diploma
Read More