Anitsa Gutierrez
Hereford,TX
Summary
Hello, My name is Anitsa Gutierrez. I am 20 years old.I am very attentive to my job, I am very dependable & friendly. I always come to work with a positive attitude & mindset. I am always happy to help others with any kind of help they are needing. I have many years of experience with customer service. I’m good with time management i always try my best to get my job done as soon as possible. I am great with communicating and I am also Bilingual.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Receptionist
Texas Truck Collision
Canyon, Texas
07.2023 - Current
- Scheduled appointments and coordinated service requests for vehicle repairs.
- Maintained organized filing systems for customer records and service documents.
- Assisted in processing insurance claims and related paperwork efficiently.
- Provided support to technicians by communicating service updates to clients.
- Ensured cleanliness and organization of the reception area at all times.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed payments and updated accounts to reflect balance changes.
Barista
Water Lot
Hereford, tx
10.2022 - 07.2023
- Prepared a variety of coffee beverages following established recipes.
- Maintained cleanliness and organization of the coffee station and dining area.
- Provided exceptional customer service to enhance guest experience.
- Operated espresso machines and other brewing equipment efficiently.
- Handled cash register transactions accurately during busy shifts.
- Trained new baristas on beverage preparation and customer service standards.
- Collaborated with team members to manage workflow during peak hours.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
waitress
Taqueria El Vaquero
Hereford, tx
11.2020 - 02.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash transactions and processed payments accurately.
- Addressed customer inquiries and resolved issues promptly.
- Trained new waitstaff on menu items and service standards.
- Ensured compliance with health and safety regulations during service operations.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
Education
Hereford High School
Hereford, TXSkills
- Multitasking
- Friendly
- outgoing
- Communication
- leadership
- Time management
- Data entry
- Customer service
- Typing
- bilingual
- positive attitude
- patient
- professional phone etiquette
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Receptionist
Texas Truck Collision
07.2023 - Current
Barista
Water Lot
10.2022 - 07.2023
waitress
Taqueria El Vaquero
11.2020 - 02.2023
Hereford High School