Cynthia Sternad
Administrative
Gainesville,FL
Summary
Dynamic receptionist with a proven track record at HR Block, enhancing customer satisfaction through effective problem-solving and exceptional communication skills. Streamlined appointment scheduling, reducing wait times by 20%, while maintaining meticulous records and fostering positive client relationships. Adept at multitasking and managing front desk operations to support overall office efficiency.
Overview
2027
2027
years of professional experience
Work History
Receptionist
HR Block
2023 - 04.2026
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Assisted with planning office events and meetings for smooth execution.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved data privacy compliance with meticulous management of sensitive information.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Improved workflow by introducing more efficient document handling and organization practices.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Supported company correspondence by drafting and distributing memos and emails.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Scheduled office meetings and client appointments for staff teams.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Collected Type payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Compiled information from files and research to satisfy information requests.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Skills
Data entry
Telephone skills
File management
Office management
Scheduling
Administrative support
Customer/Client relations
Customer and client relations
Time management
Bookkeeping
Technical support
Clerical support
Organization skills
Verbal and written communication
Greeting and seating clients
Office administration
Scheduling appointments
Appointment scheduling
Documentation and reporting
Staff management
Basic accounting
Document management
Document control
Data inputting
Calendar management
Multi-line telephone systems
Record preparation
Schedule management
Office equipment operations
Information protection
Database administration
Business administration
Professional demeanor
Strategic planning
Correspondence management
Security awareness
Business correspondence
Supply management
Correspondence distribution
Front desk operations
Phone etiquette
Business operations
Call redirection
Office supply inventory control
Positive and professional
Reception desk management
Calm demeanor
Meticulous and organized
Multitasking and prioritization
Customer service
Multitasking
Microsoft office
Teamwork and collaboration
Effective communication
Attention to detail
Call answering and routing
Multitasking Abilities
Excellent communication
Computer proficiency
Organizational skills
Punctual and reliable
Active listening
Problem-solving
Problem-solving abilities
Self motivation
Adaptability and flexibility
Reliability
Team collaboration
Visitor and customer relations
Problem-solving aptitude
Call management
Adaptability
Interpersonal skills
Timeline
Receptionist
HR Block
2023 - 04.2026