ANIVIA SOUSA VERTENTES
Attleboro,MA
Summary
Motivated and customer-focused professional with extensive experience in cash handling, sales, and delivering exceptional service seeking a banking role. Skilled in building positive relationships and recommending solutions to meet customers’ financial needs. Fast learner eager to contribute to a dynamic financial services team. Dedicated and fast-learning individual seeking an entry-level position to utilize strong customer service, leadership, and multitasking skills. Open to learning and growing with new opportunities in a dynamic work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Frontline Team Member Associate
Bjs Wholesale Club
02.2022 - Current
- Collaborated with team members to ensure smooth operations and excellent customer experience.
- Resolved member concerns professionally, including returns and inquiries via phone support.
- Promoted membership sales and credit card promotions effectively to boost engagement.
- Handled multiple positions, including self-checkout, cash register, and service desk roles.
- Demonstrated flexibility by adapting quickly to evolving responsibilities as needed.
- Maintained an organized workspace to enhance overall operational efficiency.
- Provided friendly greetings and support while verifying receipts for members.
- Ensured compliance with cash handling protocols during transaction processing.
Team Trainer
Wendys Restaurant
05.2019 - 02.2020
- Served breakfast, lunch and dinner to 50+ customers per shift at a national chain restaurant while keeping my surroundings clean and efficient.
- Lead and trained the new and current employees on different shifts helping out the manager.
- Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests.
- Swiftly and successfully resolved conflict resulting in customer, employee and manager satisfaction of 100% of the time.
- Warmly greeted new and returning customers and developed relationships resulting in loyalty helping out bring customers back in to help out with sales.
- Trained employees on additional job positions to maintain coverage of roles.
- Demonstrated job-specific tasks and explained policies to associates each quarter.
- Instructed new team members on correct procedures for operations.
- Lent hands-on training services to maximize employee efficiency.
- Stayed up to date on requirements of all team positions to optimize training.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Planned and delegated group and individual work assignments to trainees.
- Composed descriptive notes, basic reports and maintained documentation.
Education
Associate of Science - Health Sciences
Bristol Community College
Fall River, MAHigh School Diploma - undefined
Attleboro High School
Attleboro, MA05.2019
Skills
- Mentorship and employee training
- Collaboration in team leadership
- Course design expertise
- Customer service excellence and sales techniques
- Strong communication with problem-solving focus
- Cash register operation accuracy
- Ability to multitask effectively in dynamic settings
- Digital technology proficiency for transactions
- Understanding of compliance regulations
- Quality assurance in service delivery
- Food safety practices and cleaning protocols
- Processes for opening and closing operations
- Training
- Complaint handling
- Up-selling strategies
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Excellent communication
- Organizational skills
- Phone etiquette
- Microsoft office
- Policy adherence
- Sales techniques
- Sales expertise
Certification
TIPS Certification (Training for Intervention Procedures)
Accomplishments
Associate Degree Candidate, 2024–Present
Dean’s List, Spring 2025 (awarded for high GPA achievement)
Timeline
Frontline Team Member Associate
Bjs Wholesale Club
02.2022 - Current
Team Trainer
Wendys Restaurant
05.2019 - 02.2020
High School Diploma - undefined
Attleboro High School
Associate of Science - Health Sciences
Bristol Community College
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