Radajah Allen
Bossier City,LA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Frontline Member Associate
Sam’s Club
Bossier City, LA
11.2023 - Current
- Assisted in training new employees on company policies and procedures related to customer service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Reviewed and validated paperwork for various requests and gathered additional data to complete forms.
- Assisted customers with loading purchases into their vehicles when necessary.
- Provided customer service by addressing customer inquiries, resolving complaints and providing product information.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Organized merchandise displays in accordance with company guidelines.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Excelled in exceeding daily credit card application goals.
Party Host
Surge Entertainment Center
Bossier City, Louisiana
05.2023 - 11.2023
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Addressed and resolved guest concerns promptly to ensure satisfaction.
- Coordinated with catering staff on menu selection and dietary restrictions.
- Conducted pre-event meetings with clients to understand their vision and preferences.
- Facilitated engaging activities and games to entertain guests of all ages.
Fast Food Worker
McDonald’s
Bossier City, Louisiana
02.2022 - 05.2023
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Greeted customers to take food orders and provide information about menus.
- Operated cash register and received payment from customers in cash or credit form.
- Made and served coffee, tea and fountain drinks.
Education
High School Diploma -
Airline High School
Bossier City, Louisiana05-2023
Skills
- Customer service
- Employee training
- Cash handling
- Merchandise organization
- Event planning/ organization
- Data entry
Languages
English
Full Professional
Timeline
Frontline Member Associate
Sam’s Club
11.2023 - Current
Party Host
Surge Entertainment Center
05.2023 - 11.2023
Fast Food Worker
McDonald’s
02.2022 - 05.2023
High School Diploma -
Airline High School