Tassin Miles
Sam's Club
Parkville,MO
2
years of professional experience
Detail-oriented customer service cashier known for effective communication and multitasking. Proven ability to enhance customer experience and maintain operational accuracy while managing high-pressure situations.
Work History
Frontline Member Associate
10 Months- Assisted members with inquiries and product selections, enhancing customer satisfaction.
- Operated cash register efficiently, ensuring accurate transactions and prompt service.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Maintained inventory levels by restocking shelves and organizing merchandise displays.
- Adhered to safety protocols while handling equipment and operating machinery in the warehouse area.
- Provided exceptional service by resolving member concerns promptly and effectively.
- Supported promotional events by setting up displays and engaging with customers to boost sales.
- Developed rapport with members through genuine conversations, earning their trust as a reliable resource for their needs.
- Managed multiple tasks simultaneously without compromising quality or accuracy of work performed.
- Applied problem-solving skills when faced with unexpected challenges, demonstrating versatility within the role.
- Contributed to an increase in sales by promoting membership benefits and highlighting additional products or services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided personalized attention to each member interaction, resulting in increased loyalty and positive feedback from customers.
- Maintained accurate records of member information, ensuring data privacy and security at all times.
Customer Service Cashier
1 Year 6 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
- Assisted customers in product selection, providing knowledgeable recommendations for pet care needs.
- Maintained a clean and organized checkout area to enhance customer experience.
- Implemented best practices for cash handling, reducing discrepancies and enhancing accuracy.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at the beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Redeemed coupons to discount purchases.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Customer Service Cashier
10 Months- Trained new cashiers on operational procedures, promoting consistency in service delivery.
- Collaborated with team members to streamline checkout processes during peak hours.
- Monitored inventory levels at checkout stations, alerting management of restocking needs.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints and maintained a clean and tidy a clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Utilized the POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Collaborated with team members to maintain smooth operations during peak hours.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma
No Degree
Skills
Product sales
Money handling
Sales support
Customer engagement
Sales targets
Time management
Teamwork and collaboration
Attention to detail
Organizational skills
Calm and professional under pressure
Multitasking
Strong work ethic
Understanding customer needs
Effective communication
Cash management
Self motivation
Problem-solving skills
Customer service
Problem-solving
Complaint handling
Goal oriented
Performance tracking
Timeline
Frontline Member Associate
Sam's Club
2024.07 - 2025.05Read More
Customer Service Cashier
HyVee Gas Station
2023.05 - 2024.03Read More
Customer Service Cashier
Pet Supplies Plus
2023.03 - 2024.09Read More
North Kansas City Adult Education
High School Diploma
Read More
Rayville High School
No Degree
Read More