Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Kimberly Jackson

Valdosta,Ga

Summary

Results-driven and personable team player with a natural ability to motivate and inspire staff to reach their full potential. Known for meticulous attention to detail and extensive experience as a Customer Service Ambassador, dedicated to delivering exceptional expertise to every customer. Adept at multitasking, particularly skilled in staff training and recruitment, consistently achieving outstanding customer service and satisfaction. Demonstrated track record of surpassing sales targets. Holds a Bachelor's degree in Criminal Justice.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

27
27
years of professional experience

Work History

Frontline Member Associate

Sam's Club
04.2024 - Current
  • Collaborated with other departments to resolve complex issues, resulting in improved member experiences.
  • Applied problem-solving skills when faced with unexpected challenges, demonstrating versatility within the role.
  • Worked collaboratively across departments toward shared objectives that ultimately benefited both internal stakeholders and external clients/members alike.
  • Communicated effectively both verbally and in writing when responding to inquiries or discussing sensitive topics with members.
  • Identified opportunities for process improvements, leading to more efficient operations within the department.

Customer Service Ambassador

Comcast
02.2014 - 11.2023
  • Take inbound calls and assist customers with billing issues, Solve and repair issues with an elevated level of efficiency
  • Making sure I am offering the best of customer service to the consumer to give them the best experience ever
  • To avoid having to call back for the same issue

Order Picker

Amazon.com
11.2013 - 02.2014
  • Picked merchandise to fulfill orders with accuracy and efficiency, Equipment Operator

Manager

Flash Foods
11.1997 - 02.2007
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

Bachelor of Science - Criminal Justice

Kaplan University
Davenport, IA
04-2016

Associate of Applied Science - Criminal Justice

Georgia Military College
Milledgeville, GA
02-1997

Master of Science - Criminal Justice

University of Oklahoma
Norman, OK
03-2026

Skills

  • Accounting & Budgeting
  • Proficient with POS systems
  • Excellent interpersonal and communication skills
  • Poised under pressure
  • Experienced in all aspects of customer service
  • Fun and energetic
  • Goal oriented
  • Complaint handling
  • Policy enforcement
  • Professional appearance
  • Appointment coordination
  • Promotional support
  • Teamwork
  • Telephone system management
  • Time management
  • Problem-solving skills
  • Customer service
  • Calm and professional under pressure
  • Multitasking
  • Active listening

Hobbies and Interests

Reading, Journaling, Travels, Theater

Timeline

Frontline Member Associate

Sam's Club
04.2024 - Current

Customer Service Ambassador

Comcast
02.2014 - 11.2023

Order Picker

Amazon.com
11.2013 - 02.2014

Manager

Flash Foods
11.1997 - 02.2007

Bachelor of Science - Criminal Justice

Kaplan University

Associate of Applied Science - Criminal Justice

Georgia Military College

Master of Science - Criminal Justice

University of Oklahoma

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Kimberly Jackson