Aniya Armour
Charlotte,NC
Summary
Compassionate and dedicated social services professional with a strong foundation in developmental psychology and extensive experience supporting children, adolescents, and families through case management, behavioral health care, and community resource coordination. Currently pursuing a Master of Social Work (MSW) degree online to deepen expertise and advance impact in child welfare and mental health services. Known for building strong client relationships, advocating for vulnerable populations, and collaborating with multidisciplinary teams to achieve positive outcomes.
Overview
7
7
years of professional experience
Work History
Social Worker III
Gaston County
11.2023 - Current
- Enhanced the well-being of children in care through comprehensive case management, individualized service plans, and advocating for their emotional, educational, and physical needs
- Conducted regular home, school, and community visits to assess the child's level of care, ensuring the environment is safe and supportive while providing guidance to families in meeting treatment and permanency goals
- Interviewed clients, families, and relevant professionals to assess situations, limitations, and challenges, designing tailored interventions and services to support both immediate and long-term needs
- Provided families with education on available community resources, effectively connecting them with critical services such as housing assistance, healthcare, mental health support, and financial aid to promote family stability
- Managed a diverse caseload with a high level of organization and compassion, prioritizing urgent needs while ensuring accuracy and thorough documentation of each case
- Collaborated with multidisciplinary teams, including medical, mental health, and legal professionals, to create and implement holistic care plans that promote healthy outcomes for children in foster care
Care Manager
Hope Services
10.2022 - 11.2023
- Managed a caseload of approximately 90 clients, ensuring timely assessments, interventions, and accurate documentation to achieve optimal care outcomes
- Coordinated services with community-based organizations, healthcare professionals, and service providers to meet clients' treatment needs
- Advocated for clients by communicating their care preferences to practitioners, verifying interventions aligned with treatment goals, and addressing insurance coverage limitation
- Specialized in managing adolescents with intellectual/developmental, behavioral, substance use, and mental health concerns, providing individualized and supportive care
- Maintained consistent communication with clients through weekly calls or in-person visits to monitor progress and provide ongoing support
Psychiatric Technician
Prairie Care
10.2021 - 10.2022
- Engaged with clients, including children with mental health diagnoses, to assess emotional and behavioral needs and develop individualized treatment plans
- Conducted and documented regular safety checks to monitor the well-being of pediatric clients in therapeutic settings
- Monitored and recorded vital signs, administered treatments, and managed challenging behaviors while maintaining a calm, supportive environment
- Delivered compassionate, developmentally appropriate care, focusing on emotional support, crisis prevention, and creating a sense of safety and trust for children in distress
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
Direct Support Professional
ACCRA
10.2019 - 12.2021
- Assisted individuals with autism in daily living activities and personal care, promoting independence, self-esteem, and overall well-being
- Collaborated with patients and their families to support progress in social, behavioral, and academic development
- Monitored client behavior and accurately documented observations to inform and support individualized treatment planning
- Established and nurtured strong, trust-based relationships with clients and families to enhance care outcomes and ensure consistent support
Teacher
Family Child Development Center
08.2019 - 02.2021
- Maintained open and consistent communication with parents through enrollment processes, guided tours, conferences, and daily updates
- Utilized play-based learning strategies, including creative arts and interactive games, to engage children in diverse educational experiences
- Fostered physical, cognitive, and social development by planning and facilitating a variety of classroom and outdoor activities
- Managed classrooms of approximately 20 children by establishing clear expectations and promoting positive behavior through consistent reinforcement
Pharmacy Technician
CVS Health
02.2018 - 10.2019
- Updated and maintained accurate patient profiles, including current medications and insurance details, to ensure seamless prescription processing
- Precisely calculated dosages, prepared labels, and dispensed prescriptions to guarantee patient safety and compliance
- Communicated with insurance providers to process claims, resolve coverage issues, and ensure timely payment reconciliation
- Assisted customers with placing orders, navigating pharmacy systems, and locating products, delivering exceptional service in a fast-paced environment
Education
Bachelor of Science - Developmental Psychology
University of Minnesota
Minneapolis, MN05-2021
Associate of Arts - Psychology
North Hennepin Community College
Brooklyn Park, MN12.2018
High School Diploma -
Champlin Park High School
Champlin, MN05.2015
Timeline
Social Worker III
Gaston County
11.2023 - Current
Care Manager
Hope Services
10.2022 - 11.2023
Psychiatric Technician
Prairie Care
10.2021 - 10.2022
Direct Support Professional
ACCRA
10.2019 - 12.2021
Teacher
Family Child Development Center
08.2019 - 02.2021
Pharmacy Technician
CVS Health
02.2018 - 10.2019
Bachelor of Science - Developmental Psychology
University of Minnesota
Associate of Arts - Psychology
North Hennepin Community College
High School Diploma -
Champlin Park High School
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