Donna Stephens

• Interviewed clients, families or groups to situations, limitations and issues and implement services to address needs.
• Maintained regular contact with clients by calling and visiting clients' homes.
• Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.

Carried 350+ case load as lead worker for elderly, disabled population in outstation alone under minimal Supervision. I collaborated with various agencies to assist my clients and have outstanding references. I worked with APS in reporting elderly abuse and completed reports for investigation. I worked for IHSS in determining client's needs for hours for caregiver assistance. I was volunteer member of Federal Fast team to assist in national emergencies. Never missed quotas and processed cases in timely manner consistently.

• Participated in interdisciplinary team meetings to coordinate care for clients.
• Developed and maintained strong relationships with community resources for successful referrals
• Assisted clients with navigating and accessing social services such as housing and medical care.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification
• Updated client documentation for accurate, compliant and current records

• Monitored expenses to suggest cost-effective alternatives, saving approximately $16000.00 per quarter.
• Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
• Established work schedules and assignments for staff, taking into account workload, space and equipment availability.
• Maintained quality assurance and customer satisfaction objectives.
• Executed diagnostics, troubleshooting and evaluations on EMS equipment.
• Organized work to meet demanding production goals.
• Completed job reports and logs immediately following service calls.
• Read manuals and manufacturer instructions to install and troubleshoot devices.
• Performed complex mechanical alignments and calibration of equipment to quality standards.
• Performed routine maintenance on EMS equipment for manufacturing operations.
• Conducted tests of components and systems to evaluate performance and identify concerns.
• Utilized control mechanisms and hands-on procedures to operate machines.
• Determined maintenance requirements and assigned repairs to qualified employees.
• Implemented, configured and optimized safety standards.
• Kept work consistently compliant with 5S standards.
• Managed team performance by training, mentoring, disciplining and motivating employees.
• Planned, scheduled and delegated daily work to team of employees.
• Enhanced manufacturing processes reduced waste and enhanced quality.
• Meticulously tracked all parts and devices used on each service call.
• Leveraged knowledge of raw materials, production processes, quality control, costs and other techniques to maximize effective manufacture and distribution of goods.
• Realigned production plans to boost productivity without dramatically increasing costs.
• Loaded and unloaded plater and maintained pH standards.
• Applied strong mathematical knowledge and used various math applications.
• Strengthened communication skills through regular interactions with others.
• Self-motivated, with strong sense of personal responsibility
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
• Acted as team leader in group projects, delegating tasks and providing feedback