Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aniya Bailey-Kelly

New Orleans,LA

Summary

Reliable and friendly customer service professional with proven experience delivering excellent service in fast-paced environments. Skilled in clear communication, conflict resolution, and handling confidential information. Practices AIDET principles to ensure respectful, thorough, and positive interactions with every customer or client.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Line Cook

Zea Rotisserie & Bar
08.2024 - 04.2025
  • Prepared menu items to meet quality and presentation standards
  • Coordinated with team to ensure timely order delivery to guests and to-go customers
  • Maintained a clean and safe work environment, following food safety guidelines
  • Supported a high-volume kitchen while ensuring guest satisfaction through quality food
  • Collaborated with team members to optimize workflow during busy service hours.
  • Maintained cleanliness and organization of kitchen stations to ensure efficiency.
  • Prepared and cooked high-quality menu items following standardized recipes.

Customer Service Representative

Domino's
10.2023 - 08.2024
  • Delivered friendly, efficient service to customers in person and over the phone
  • Handled cash and credit transactions accurately
  • Processed orders and ensured timely preparation and delivery
  • Maintained a clean, organized work area and stocked ingredients
  • Completed inventory checks and paperwork
  • Resolved customer inquiries efficiently, enhancing satisfaction and promoting repeat business.
  • Processed orders accurately using POS systems, ensuring timely delivery and service excellence.
  • Handled customer complaints with professionalism, implementing solutions to improve service quality.

Intern

Ochsner Medical Center
06.2020 - 06.2023
  • Assisted staff with basic administrative and support tasks in a healthcare setting
  • Greeted visitors and guided them to appropriate departments
  • Organized and filed paperwork accurately
  • Answered phones under supervision and directed calls
  • Supported patient services staff with non-clinical duties
  • Learned about hospital operations, professional communication, patient privacy, and teamwork
  • Assisted healthcare professionals with patient documentation and data entry.

Intern

YouthForce NOLA
05.2023 - 06.2023
  • Completed 60+ hours of training in professional communication, teamwork, and problem-solving
  • Strengthened customer-facing skills including conflict resolution and active listening

Education

High School - English, Social Studies

Eleanor McMain High School
New Orleans, LA

Some College (No Degree) - Culinary Arts

New Orleans Career Center
New Orleans, LA

Career Technical Certificate - Entry Level Cook

Nunez Community College
Chalmette, LA
05.2023

Skills

  • Excellent customer service and communication skills
  • Cash handling and point-of-sale operations
  • Teamwork and collaboration
  • Time management and organization
  • Conflict resolution and problem-solving
  • Proficiency in Google Suite
  • Food safety and sanitation
  • Professional attitude
  • Customer service
  • Reliable and trustworthy
  • Problem-solving

Certification

  • Certified Guest Service Professional (Feb 2023)
  • ServSafe Food Protection Manager (Feb 2023)
  • Hospitality & Tourism Management Professional (Mar 2023)

Timeline

Line Cook

Zea Rotisserie & Bar
08.2024 - 04.2025

Customer Service Representative

Domino's
10.2023 - 08.2024

Intern

YouthForce NOLA
05.2023 - 06.2023

Intern

Ochsner Medical Center
06.2020 - 06.2023

Career Technical Certificate - Entry Level Cook

Nunez Community College

High School - English, Social Studies

Eleanor McMain High School

Some College (No Degree) - Culinary Arts

New Orleans Career Center

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